Customer Experience Coordinator

The Customer Experience Coordinator is responsible for supporting customers from inquiry through order completion while ensuring a smooth, accurate, and positive customer experience. This role combines customer service, quoting, light sales outreach, and internal coordination to ensure jobs move smoothly through production. The ideal candidate is organized, friendly, detail-oriented, and comfortable learning custom products and processes. Compensation: $17 hourly Responsibilities: Customer Sales & Support Assist customers primarily via email (approximately 60% of customer interactions), with additional support provided face-to-face and by phone Greet and assist walk-in, phone, and email customers Respond promptly and professionally to customer emails and inquiries Understand customer needs and recommend appropriate products and materials Prepare accurate quotes based on specifications, quantities, and timelines Enter orders into the system and ensure all details are complete and clear Follow up with customers on quotes, approvals, and order status Order Coordination Review customer artwork, drawings, and specifications for completeness Communicate job requirements clearly to production staff Ensure customer approvals are received prior to production Track job progress and notify customers of delays or changes Customer Relationship Support Build positive, professional relationships with customers Support repeat business through clear communication, accuracy, and follow-through Represent the company professionally and consistently Administrative Support Maintain organized records of customer communications and orders Assist with filing, scanning, and general administrative tasks as needed Marketing & Digital Support (Approx. 5%) Assist with light marketing tasks as needed Support basic social media updates, website edits, or content coordination Help share promotions, announcements, or completed projects under guidance Qualifications: Required Skills & Qualifications Strong communication and interpersonal skills Close attention to detail and accuracy Basic computer skills (email, Word, Excel; ERP experience a plus) Ability to learn custom manufacturing and engraving processes Professional, dependable, and customer-focused Preferred Qualifications Prior experience in sales, customer service, or manufacturing support Experience reading basic drawings or specifications (training provided) Familiarity with industrial, construction, or manufacturing customers Physical & Work Requirements Ability to sit or stand for extended periods Occasional lifting of small packages or product samples Standard weekday schedule with occasional flexibility Performance Measures Accuracy of quotes and order entry Customer satisfaction and responsiveness Follow through on open quotes and orders Team communication and reliability About Company Appleton Trophy & Engraving is located in Appleton, Wisconsin. Our staff has been serving the Fox River Valley for over 65 years and remains dedicated to bringing you the best quality and professionalism that you deserve. We carry a large selection of beautiful items that range from an array of corporate gifts to please any of your co-workers or employees who deserve the best for their commitment and dedicated service to their job. Appleton Trophy & Engraving is also committed to finding unique gifts and sports awards to always fit your needs. Appleton Trophy & Engraving Inc. started in 1956 selling trophies and engraving by hand, since then Appleton Trophy & Engraving has grown into an 8,000-square-foot building with multiple Engraving Machines, Lasers, and Sand Blasting Equipment to Engrave into materials such as Wood, Crystal, Stainless Steel, Acrylic, Brass, Aluminum, Glass, Plastic, that serves customers all over the United States.