Guest Services Associate-Guest Relations-FT-Days-BHCS #29737

Broward Health Coral SpringsShift: Shift 1FTE: 1.000000SummaryImproves public image by direct efforts towards increasing patient satisfaction. Provides therapeutic recreational activities to patients and their families and increases overall well-being. Provides feedback to staff and management. Utilizes excellent customer service skills by responding to minor problems, requests, complaints, and unmet needs of patients and their families.Preferred QualificationsExcellent verbal and written communication skillsAbility to professionally de-escalate situations both in person and over the phoneProficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)Strong organizational skills and keen attention to detailFlexibility to adapt to changing priorities and workplace needsEducationEssential: High School Diploma or GEDExperienceEssential: 2 years experience in direct customer interaction preferredVisit us online at www.BrowardHealth.org or contact Talent Acquisition Bonus Exclusions may apply in accordance with policy HR-004-026Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race, color, national origin, gender, gender identity or gender expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information or any other characteristic protected under applicable federal or state law.