Technical Support Engineer

We're hiring on behalf of a Haystack partner!The Role• Implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software.• Troubleshoot and resolve straightforward technical problems, deviating from standard practices when necessary to achieve desired results.• Perform network engineering, troubleshooting, data cabling, and systems administration across various software and hardware environments.• Ensure the availability of infrastructure networking and computing systems during production hours.• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.• Identify root causes of operational issues and process inefficiencies.What You'll Need• High school diploma or equivalent.• 2+ years of professional IT experience.• Bachelor's degree or equivalent experience in IT-related fields such as networking, Linux administration, Microsoft administration, or Cisco network configuration.• 2+ years of troubleshooting experience in a multi-user, high-availability environment.• 2+ years of experience with networking concepts (DNS, DHCP, SSL, OSI Model, TCP/IP).• 1+ years of IT client, server, and network service delivery experience.What's On Offer• Competitive hourly compensation ranging from $25 to $41.• Comprehensive healthcare benefits starting on Day 1.• Matching 401(k) program and up to 20 weeks of paid parental leave.• Casual dress code at company locations.Apply via Haystack today!