Quality Services & Support Manager

ARC Voyagers is seeking a collaborative and adaptable Quality Services & Support Manager to support strong daily operations, empower teams, and ensure high-quality, person-centered service delivery across programs.In this role, you’ll partner closely with program and site leaders to strengthen consistency, improve processes, and help teams navigate change in a fast-paced, evolving environment. Your work will directly impact service quality, team effectiveness, and the experiences of the individuals we serve.Culture And BenefitsARC Voyagers is an organization that values people. We recognize our employees are our greatest strength, and we reward them with great benefits.Paid Time Off, holidays and leave options to balance work and personal life.Comprehensive health insurance provided through an Individual Coverage Health Reimbursement Arrangement (ICHRA), including employer paid allowance100% Employer paid dental and vision plans to meet you and your family’s healthcare needs$25,000 basic life insurance paid by employerVoluntary life, disability and other insurance plans to complement your lifestyle.403(b) savings plan, with company match 50% of employee deferral up to 6%Access to employee assistance programOpportunities for training, education assistance and professional growthWhat You’ll Do And Why It MattersSupport consistent, high-quality operations by partnering with managers and coordinators across service sites—ensuring teams have what they need to succeed every dayStep in during times of change or growth to maintain continuity and stability in service deliveryHelp solve real-time challenges related to staffing, scheduling, and operations so teams can stay focused on delivering great care and supportDrive improvements in efficiency and outcomes by identifying opportunities and implementing practical, effective solutionsSupport new initiatives and service models that strengthen programs and expand impactGuide teams through change with clarity and consistency, helping build confidence and alignmentReinforce a culture of collaboration and accountability where teams feel supported and empoweredMonitor service delivery and outcomes to ensure alignment with organizational standards and person-centered goalsRepresent the organization professionally with partners, stakeholders, and the communityWhat Makes You a Great FitYou hold a bachelor’s degree in business administration, healthcare administration, public health, psychology, or a related field (or equivalent experience)You have experience in a supervisory or management role, ideally supporting teams through growth or transitionYou’re a natural collaborator who builds strong relationships and works effectively across teamsYou’re adaptable and resourceful, able to shift priorities and stay effective in a fast-paced environmentYou lead through influence, not authority, and model professionalism and teamworkYou’re a problem-solver who can think critically, stay organized, and make sound decisionsYou communicate clearly and confidently with a wide range of audiencesYou’re comfortable navigating change and ambiguity, and helping others do the sameYou bring strong attention to detail while still seeing the big pictureYou handle sensitive information with discretion and professionalismWhy ARC Voyagers?ARC Voyagers is a mission-driven nonprofit organization serving individuals with intellectual and developmental disabilities across Central Ohio. We offer a range of person-centered services including employment coaching, life skills development, employment placement, adult day resource centers, and community-based day programming.At the heart of our work is a belief in the power of possibility. Every person deserves the opportunity to grow, connect, and contribute in ways that are meaningful to them. Our team partners with each individual and their support network to build personalized paths toward independence, inclusion, and joy.With over 60 years of experience and a legacy rooted in advocacy, collaboration, and compassion, ARC Voyagers is proud to be a trusted guide for life’s journey.Ready to Join Us?If you’re passionate about strengthening teams, improving service quality, and making a meaningful impact in the lives of others, this is your opportunity. Join a collaborative organization where your work directly supports team member success and high-quality, person-centered outcomes every day. Apply today at www.arcvoyagers.com/careers.