Fulltime -- AWS DevOps Architect/ Manager

AWS DevOps Architect/ ManagerLocation: Warren, NJ (Onsite)Required QualificationsCertifications• AWS Solutions Architect – Associate — minimum requirement.• AWS Solutions Architect – Professional strongly preferred.• AWS DevOps Engineer – Professional or AWS SysOps Administrator advantageous.Experience• 12+ years of overall experience in cloud infrastructure, AWS operations, or enterprise IT.• 5+ years of hands-on AWS architecture and operations experience — designing, deploying, and operating production AWS environments at scale, not just advisory or oversight roles.• 3+ years in a managed services or cloud operations environment — with direct experience managing SLAs, running ITSM processes, and operating in a 24x7 support model.• Proven experience as a technical escalation lead (L3 equivalent) — personally resolving complex AWS infrastructure incidents, performing RCA, and driving permanent remediation.• Demonstrated experience leading and managing offshore delivery teams — setting direction, reviewing deliverables, managing shift operations, and driving quality in a distributed India-based team model.• Proven track record of client-facing technical leadership — managing daily stakeholder relationships, leading governance calls, and communicating operational performance to senior client stakeholders.• Must be based in New Jersey and willing to work from the client office 3 days per week.Technical Depth — AWS (Hands-On Required)Candidates must have hands-on operational depth across the following — not just architectural knowledge:• Compute: EC2 (instance types, placement groups, auto scaling, launch templates), EKS, ECS, Lambda• Networking: VPC design and troubleshooting, Transit Gateway, Direct Connect, VPN, Route53, CloudFront, ELB/ALB/NLB• Storage: S3 (policies, lifecycle, replication, performance), EBS (volume types, performance tuning), EFS, FSx• Databases: RDS (MySQL, PostgreSQL, Oracle), Aurora (provisioned and Serverless), DynamoDB, ElastiCache• Security: IAM (policies, roles, permission boundaries, SCPs), Security Hub, GuardDuty, CloudTrail, AWS Config, KMS, Secrets Manager, WAF• Observability: CloudWatch (metrics, logs, alarms, dashboards, Contributor Insights), AWS X-Ray, CloudTrail log analysis• DevOps & Automation: CloudFormation, Terraform, Systems Manager (Automation, Patch Manager, Session Manager), Lambda for operational automation, EventBridge• Cost Management: Cost Explorer, Budgets, Trusted Advisor, Compute Optimizer, rightsizing analysisSkills• Exceptional troubleshooting skills — ability to diagnose complex, multi-layered AWS infrastructure issues under pressure with limited information, in real time during active incidents.• Strong written and verbal communication — able to produce client-ready RCA documents, governance reports, and architecture proposals, and present them confidently to technical and executive audiences.• Deep understanding of ITSM frameworks (ITIL V3/V4 preferred) and practical experience running incident, problem, change, and service request management processes.• Strong offshore team management instincts — experience setting clear expectations, providing structured feedback, and improving team quality in a distributed, shift-based delivery model.• Ability to operate effectively under pressure — remaining calm, structured, and client-focused during P1 incidents and escalation situations.Preferred Qualifications• ITIL V3 or V4 Foundation certification.• Experience with ServiceNow or equivalent ITSM platforms — ticket management, SLA configuration, reporting, and dashboard creation.• Multi-cloud awareness — working knowledge of Azure or GCP in addition to AWS.• Experience with observability platforms — Datadog, Grafana, Prometheus, Splunk — in addition to native CloudWatch.• Familiarity with FinOps practices and cloud cost governance in a managed services context.• Experience with AWS Landing Zone / Control Tower and multi-account AWS environments.• Prior experience in technology consulting, systems integration, or IT outsourcing organisations managing external client engagements.• PMP or equivalent programme/project management certification.