Community Manager

Job Title:Community Manager Location:Gilroy, CA 95020 Salary Range:$28.00 - $31.00 Hourly Position Type:Full Time Job Shift:DayDescriptionPosition OverviewSeeking an experienced Property Manager to oversee a 104-unit, 100% tax credit multifamily community located in Gilroy. This full-time onsite position includes a two-bedroom apartment unit. The ideal candidate will have prior tax credit (LIHTC) and leasing experience, with strong skills in controlling delinquencies, managing budgets, and supervising site staff. The Property Manager will be responsible for the overall performance of the property within set goals, ensuring compliance with all program requirements while fostering a positive, resident-focused community environment. What We OfferPay:$28.00$31.00 per hour Schedule:Full-time (40 hours per week),MondayFriday, 8:00 AM5:00 PM Benefits:Medical, Dental, Vision, Life Insurance;401(k) with employer match Time Off:Paid vacation and15 paid company holidays Housing:2-bedroom apartment included to live onsite Key ResponsibilitiesFinancialDemonstrate ability to understand financial goals; operate asset in owners best interest in accordance with thePolicies & Procedures Manual . Maintain accurate records of all community transactions and submit timely reports (e.g.,rent rolls, delinquency reports, move-ins/move-outs ). Daily review of the property Yardi dashboard. Review all vacant and available units to ensure timely move-ins. Prepareannual budgets and income projectionsaccurately and on time. Ensure allrents and late fees/check chargesare collected, posted, and deposited promptly. Generate necessarylegal actions/documentsin accordance withLandlord/Tenant Law, Fair Housing Laws , and company guidelines. Provide constant vendor/contractor communications concerningscheduling, billing, vendor relations, and certificates of insurance . Ensure invoices are accurately processed for approval and payment by Corporate office;manage petty cash and all funds . Performs other related duties as assigned. Carries out additional responsibilitiesas needed to support department and company objectives. LeasingEnsure the property is rented tofullest capacityand lost rent isminimized . Utilize theYardi leasing workflowfrom initial contact through approval/denial of tenancy and move-in. Utilize marketing strategies to secure prospective residents. Confirm leasing staff techniques are effective in qualifying and securing future residents. Confirm that leasing staff gather and file information aboutmarket competition . Continually monitor and analyzetraffic logs, conversion ratios, budget guidelines, renewal information, marketing data , etc., to provide up-to-date and accurate information. Represent the companyprofessionally at all times . AdministrativePrepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow. Maintain working knowledge ofCalifornia landlord/tenant lawand common procedures and notices. Confirm all leases and corresponding paperwork are completed and input into thesoftware systemaccurately and timely. Ensurecurrent resident filesare properly maintained and in required order. Ensureall administrative paperworkis accurate, complete, and submitted timely. Ensurecompliance with all applicable affordable housing programs . Lead emergency teamfor the community; ensure proper response and handling of all emergencies with staff, residents, and buildings within company guidelines to minimize liabilities (e.g.,criminal activity, injuries, fires, floods, freezes ). Resident Retention :Conductquarterly Resident Meetings Handle resident concerns/requests timely to ensure satisfaction Participate in resident social service programs and/or coordinate resident activities Develop/implement retention programs ( resident functions, special promotions, monthly newsletters ) Ensure distribution of all company/community notices ( bad weather, emergency , etc.)Consistently implementpolicies of the community. Daily review of all emailsand respond within24 hours . Personnel ManagementConsistently use successful techniques and company directives toscreen, hire, orient, and trainnew personnel. Ensure staff efficiency through ongoingtraining, instruction, counseling, and leadership . Planweekly/daily brief meetingswith staff to review schedules, work order status, and assignments. Coordinate maintenance schedule and assignments with theMaintenance Supervisor . Administer action plans consistently and timely for performance problems;document appropriately , communicate with supervisor and HR Director, andterminate properly when necessary . Provide support to staff to encourage teamwork;lead by exampleto create a harmonious environment. Ensure all administrative processes involving personnel are handled timely (e.g.,performance evaluations, salary reviews, online timekeeping, change of status ). MaintenanceMaintain community appearance and ensure repairs are noted and completedon a timely basisthrough regularinspections and tours . Assurequality and quantity of market-ready apartments . Ensuremodels and market-ready apartmentsare walked daily; communicate any service-related needs to maintenance. Ensureservice request proceduresare followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, andsatisfaction follow-up . SafetyLearn and ensure compliance with all company, local, state, and federalsafety rules . Ensureunsafe conditionsare correctedpromptly . Direct staff to follow asafety firstprinciple. AbilitiesAbility tomake decisions , meet targets, andwork under pressure . Strong command of the English language, includingproper grammar, spelling, and sentence structure . Thorough understanding of the English language and ability tocommunicate effectively with others . Strongwriting and proofreadingskills. Attention to detailin all aspects of job performance. Effectivelyprioritize multiple projectssimultaneously while meeting deadlines. Demonstratedmanagerial and leadershipskills. Strongcommunication and negotiatingskills; ability to build and maintainstrong vendor relationships . Asense of urgency , comfort with ambiguity,drive for results , and ability to remain true to the companys brand and image. Ability to apply principles oflogical thinkingto define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate action. Effectively convey ideas, images, and goalsto a diverse group of personalities. Possess a positive attitude; keep calm and smile under all circumstances.QualificationsCollege degree preferred. Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred. Minimum 2-3 years as Community Manager of a stabilized Tax Credit property Minimum 2-3 years working in programs permanent supportive housing serving homeless or other special needs populations. Affordable housing experience required. Achieve Fair Housing certification prior to interaction with prospects or residents. Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365including Word, Excel, Outlook as well as property management software applications. Knowledge of OSHA laws and regulations. Must possess a valid Drivers License, reliable transportation and current auto insurance coverage as thisposition may require some driving for company business. Participate in training to comply with new projects, programs or existing laws. Be able to work evenings and weekends on call as needed. Present self in a neat, clean and professional manner at all times throughout the workday and/or wheneverpresent at the community or representing the community. Comply with expectations as demonstrated in the Employee Handbook. WSH Managementhas managed senior and multifamily properties since we began operations over 20 years ago and are very experienced in the management of both affordable and market rate apartment communities. We currently manage over 60 properties in California and have over 175 employees.Come join us! WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law.If needed, reasonable accommodations for the hiring process will be made. WSH Management is a drug free workplace. WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO. Compensation details:28-31 Hourly Wage PIe3c36f599c23-26289-40098045