Analyst III, Epic

ESSENTIAL DUTIES & RESPONSIBILITIES 1. Incident and request resolution- 30% Monitor ServiceNow for incidents and requests assigned to team Follow-up with requesters as needed for additional information Update status and document notes and resolution Manage team-owned workqueues and error logs Some on-call responsibilities for urgent issues Management of workqueues and error queues Documenting and migrating build 2. Implementation support- 30% Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation Support users and training team with build fixes and responding to questions about workflow design Implementation support for new practices and new modules Documenting and migrating build Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows Engaging with third parties to define, build, test, and troubleshoot integrated workflows 3. Upgrade, enhancement, and special projects work 30% Support Epic upgrades in assessing needs, completing build, testing, and build Work in Nova, Orion, Asana, and other tools to document build steps and statuses Work with end users and SMEs to understand enhancement and optimization requests Research, design, build, and testing of workflows and enhancements Documenting and migrating build 4. Other duties as assigned 10% Mentoring and training of other Epic team members 0 to 2 years High School Diploma 2 to 4 years Vocational/Technical School Certificate Degree EXPERIENCE 4 to 6 years EDUCATION Bachelor’s Degree- Required Knowledge and experience in the following areas: · Epic Community Connect- Preferred · Nephrology and kidney care- Preferred Project management - Preferred Proficiency with the following tools: Epic tools such as Orion, Nova, and Sherlock- Required Microsoft Office products- Required One or more of the following Epic Build Certification(s): Real Time Eligibility Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router- Required Data Courier Security Reporting Workbench Job Type: Full-time Pay: $100,000.00 - $115,000.00 per year Schedule: Monday to Friday Work Location: Remote