Systems Engineer II - Network Service

Purpose of the Classification Under direction, is responsible for evaluating, testing, recommending, implementing, and maintaining data communications hardware for a large Metropolitan Area Network. Assists in administering management and utility applications for the network and conduit systems, analyzing and optimizing network traffic flow, and detecting, isolating, and correcting network errors and outages, along with other related assigned duties. Essential Tasks Installs, configures, and maintains layer-2 and layer-3 network switches, related components, and operating systems Designs building and campus networks, including logical and physical structures Assists in projects to develop or improve services over the network Monitors, analyzes, and optimizes network traffic flow Evaluates, tests, recommends, implements, and maintains network management, monitoring, and troubleshooting applications Maintains compliance with internal business processes, including configuration and change management Evaluates, tests, and recommends new networking technologies Researches, evaluates, recommends, implements, and maintains network security according to standards and best practices Manages projects as assigned in accordance with established PMO processes Assists the Service Desk in troubleshooting and resolving communication issues Documents configurations, processes, and procedures for network operations Maintains City Fiber (inside and outside plant) Assists with managing the City’s downtown Conduit System Oversees contract work performed on Conduit System and City Fiber Creates network performance reports (scheduled and on request) Must report to work on a regular and timely basis Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks. Qualifications Training and Experience Bachelor’s degree in data communications, telecommunications, industrial engineering, mathematics, statistics, or related field Coursework in data communications and computer sciences preferred Minimum 4 years of experience in data communications Equivalent combination of training and experience acceptable Knowledge, Abilities, and Skills Networking & Protocols Knowledge: TCP/IP, OSPF, VRRP, BGP Ethernet, VLANs, MPLS DNS, DHCP, SNMP, sFlow Wireless: IEEE 802.11, IEEE 802.15, Bluetooth, point-to-point VoIP, SCADA, streaming media Security & Access Control: Encryption, VPN IEEE 802.1x, PNAC, RADIUS Firewalls, ACLs Intrusion detection/prevention systems Infrastructure & Standards: Fiber installation (aerial & buried), conduit systems NIST 800 series, RFCs IT frameworks: ITIL, COBIT Core Skills: Strong analytical and problem-solving skills Ability to work independently Ability to train junior team members Report writing for technical and non-technical audiences Project management (planning, milestones, status reporting) Excellent customer service and interpersonal skills Physical Requirements Keyboard and telephone usage Frequent lifting up to 20 lbs Occasional lifting/carrying/pushing/pulling up to 60 lbs Activities may include sitting, walking, standing, bending, climbing, etc. Adequate vision, speech, and hearing required Licenses and Certifications Preferred: Brocade IP, Avaya, HP, Juniper, Cisco, Alcatel, or Extreme certifications Acceptable: CompTIA Network+ or equivalent Preferred: CISSP or GIAC Must obtain relevant network certification for the City’s core/edge equipment within 1 year