Retail Host
Retail Host (Guest Experience Team)Dolly's Life of Many Colors Museum – Nashville, TN - PT & FT HourlyAbout the MuseumLocated in downtown Nashville inside Dolly Parton's SongTeller Hotel, Dolly's Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton—her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life. Spanning more than 20,000 square feet, the museum takes visitors behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly's legacy.Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen.Position SummaryRetail Hosts focus on delivering an engaging and service-driven experience within the museum's retail spaces, helping guests extend their visit through meaningful purchases and interactions.They create a welcoming, upbeat environment where hospitality and storytelling come together—ensuring every guest feels valued while contributing to a space that is safe, inclusive, and thoughtfully operated. Retail Hosts play an active role in supporting the financial success of the retail operation through thoughtful selling, product knowledge, and strong day-to-day execution.What You'll DoGuest Welcome & ServiceGreet guests warmly as they enter retail spacesCreate an inviting, approachable, and energetic environmentAssist guests with questions, product recommendations, and purchasesSales & POS TransactionsOperate POS systems confidently for purchases, returns, and exchangesProcess guest purchases and ticket sales with accuracy and attention to detailHandle cash and card transactions responsibly, maintaining register accuracy and following proper cash handling proceduresContribute to sales performance through thoughtful selling, add-on recommendations, and connecting products to the guest experienceSupport daily sales goals while balancing guest needs with the integrity of the brandDemonstrate basic loss prevention awareness, recognizing unusual activity and escalating concerns as neededTroubleshoot basic POS issues and follow escalation procedures when necessaryProduct StorytellingHelp guests discover Dolly-inspired merchandise and souvenirsShare product knowledge that connects back to Dolly's story and brandCreate interactions that feel personal and memorable rather than transactionalVisual & Operational ExcellenceMaintain clean, organized, and visually appealing retail spacesRestock merchandise and support visual displaysAssist with opening and closing retail proceduresEvents & Operational SupportAssist with the preparation, execution, and breakdown of special events, including morning, evening, and after-hours programmingSupport retail operations during event-driven and high-volume periodsAdapt quickly to changing needs while maintaining strong guest service and sales focusSupport other Guest Experience Team roles as needed to ensure a seamless overall operationCare of SpaceMaintain clean, organized, and guest-ready retail environments at all timesSupport light custodial tasks such as tidying, restocking, and addressing minor clean-up needs on the sales floor and in back-of-house areasTake shared responsibility for the overall presentation and care of retail spacesWhat Makes a Great HostWe're looking for people who naturally bring warmth, kindness, and a sense of fun to their work.Ideal candidates:Enjoy connecting with people from around the worldAre energized by creating memorable guest experiencesTake pride in representing Dolly's values of generosity, authenticity, and positivityHelp create an environment where every guest feels safe, welcomed, and includedAre thoughtful and balanced in how they support both guests and the financial success of the businessCommunicate clearly and kindly with guests and teammatesQualificationsPrevious customer service or retail experience preferredStrong interpersonal and communication skillsComfortable working in a fast-paced, guest-focused environmentAbility to stand and move for extended periodsAbility to lift and carry merchandise (up to 40 lbs) and work in both sales floor and stockroom environmentsAvailability for weekends, holidays, and special events, including evenings as needed, especially during peak tourism periods.Why Join UsWorking at Dolly's Life of Many Colors Museum means helping bring an extraordinary story to life for visitors from around the world. Every day is an opportunity to share joy, inspire curiosity, and make someone's visit unforgettable.If you believe in treating people with kindness, celebrating creativity, and spreading a little sparkle wherever you go—you'll fit right in.A Shared PurposeWhether in the galleries or in retail, every Host is part of the same story. We meet our guests at different moments in their visit—but we share one purpose:We inspire joy by bringing Dolly's genuine spirit to everyone.