Start Up & Field Solutions Lead

Job SummaryStartup & Field Solutions Lead reports to the Area Service Manager and is responsible for leading all service department startup activities as well as resolving complex customer issues in the field. This role requires an individual who is decisive, tactful, dependable, and proactive, with strong communication skills and the ability to represent Capstone Mechanical in both technical and customer-facing situations.This position serves as the primary point of contact for project managers during startup handoff meetings, ensures that all startup documentation is accurately completed and turned in, and coordinates with the dispatcher to ensure startup activities are scheduled and executed efficiently. Approximately 50% of this position's time will be dedicated to managing and performing startups, while the remaining 50% will focus on advanced troubleshooting, customer communication, and driving solutions to completion.Startup & Field Solutions Lead is an hourly position and is expected to maintain an approximate 50% or greater utilization rate, meaning that half of their time should be billable to jobs/customers rather than overhead.Job-related contact can occur with all demographic groups, with many contacts being service customers, project managers, other Capstone Mechanical technicians, the Area Service Manager, and the dispatcher.Principal Duties And ResponsibilitiesAssist in continuing education for technicians.Attend all startup handoff meetings with Project Managers to coordinate scope, expectations, and documentation.Attend Service Leadership meetings as required.Lead and perform startup activities, ensuring compliance with Capstone standards, customer requirements, and manufacturer guidelines.Complete, review, and turn in all startup sheets and documentation to Project Managers in a timely manner.Coordinate with the dispatcher to ensure proper scheduling and resource allocation for startup activities.Review job startup budgets in coordination with the Project Manager and ensure startup activities are completed within the allotted budget.Ensure that all startup work is performed with a focus on both quality and financial stewardship, helping projects come in at or under budget.Serve as a technical lead in the field for complex service problems, working to identify root causes and implement long-term solutions.Assist sales team with existing or new issues by providing solution narrative, material takeoff, and ensure the solution is fully executed once it is sold.Keep customers informed throughout the resolution process and ensure issues are seen through to completion.Provide mentorship and technical guidance to other service technicians on startup procedures and troubleshooting practices.Conduct quality control checks on startup and complex service work to ensure accuracy and reliability.Perform related duties as directed by the Area Service Manager.Job QualificationsHigh school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.Four or more years of successful and full-time HVACR experience, preferably in commercial service or installation with startup and commissioning responsibilities.Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.Excellent oral and written communication skills, including the ability to clearly communicate with customers, suppliers, project managers, and Capstone Mechanical employees.Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather found in Texas.Initiative in maintaining and advancing HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.Current Texas operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by the current Capstone Mechanical insurance carrier.Ability to work under pressures of time, non-standard schedules, supervision considerations, weather, customer needs, and backlog constraints.Equal Opportunity EmployerCapstone Mechanical strives to uphold high standards of fairness, business ethics, and responsible behavior. We also seek to provide outstanding career opportunities for all our employees and to provide a work environment free of discrimination and harassment. Therefore, all employment decisions are based on business needs, job requirements and individual qualifications without regard to anyone's race, color, religion, gender, national origin, age, physical or mental disability, U.S. military veteran status, marital status, pregnancy, or any other consideration made unlawful by federal, state or local laws. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, Capstone Mechanical will make reasonable accommodations for the known physical and mental limitations of an otherwise qualified individual with a disability who, as an employee, if such accommodation will enable the person to perform the essential functions of the job, unless undue hardship for the company would result or the person poses a direct threat to themselves or others. Any employee who requires an accommodation to perform the essential functions of the job should contact the HR Manager and request such an accommodation(s). The employee should specify what accommodation they believe is needed to perform their job. The HR department will conduct an investigation to identify the barriers that interfere with the equal opportunity of the employee to perform their job. We will identify possible accommodations, if any, that will help eliminate the limitation. If the accommodation is reasonable and will not impose undue hardship, we will make the accommodation. Recruiting, hiring, training, compensation, overtime, job classifications, assignments, working conditions, promotions, demotions, transfers, layoffs, terminations, employee benefits, social and recreational programs and all other terms, conditions and privileges of employment will be administered without regard to race, color, religion, gender, national origin, age, physical or mental disability, or U.S. military veteran status, or any other consideration made unlawful by federal, state or local laws.J-18808-Ljbffr