LN Venues, Director of Operations - Vinyl Room Las Vegas

WHO ARE WE?Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOI. Team Member Recruitment, Training, Development and Management Responsibilities:Recruitment and TrainingDevelopment of Hourly Team MembersDevelopment of Vinyl Room ManagersDiscipline/TerminationsConflict ResolutionEnsuring compliance with Workplace StandardsCommunicationFloor Management FunctionsWeekly Operations callWeekly Recap sheetsDining tracking sheetsNightly operations reportsWeekly InventoryII. Ensuring Optimal Guest ExperienceAbility to give proper recognition to Vinyl Room Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronageServe as a resource of information for all Members regarding their experience within both the Vinyl Room and House of BluesEnsures that all special events are executed properly, to the guest's satisfactionMust possess solid understanding of the nightlife industry, promotions and industry trendsGuest Relations & Membership FulfillmentMaintain all House of Blues and Vinyl Room StandardsIII. Enhance Revenue / Controlling CostsEnsure that Food & Beverage COGS, controllables and labor are within budgetary guidelinesParticipates in developing long and short term plans for revenue growth and cost control measuresEnsures that P&L of unit meets or exceeds budgetary expectationsGenerate/Enhance RevenueOversee Membership Renewal ProcessCreate and execute nightly programming that fosters increase in guest count and incremental salesExecute on initiatives developed by VIP Services or sales teamIV. Vibe, Atmosphere and Maintenance within the venueCreates and maintains an environment of high energy vibe that fits within Vinyl Room standardsEnsures atmosphere of the room adheres to standards including but not limited to lighting, sound level, music selection, furniture placement and décor.Manages physical plant/facility to ensure proper repair and maintenanceMaintains Cleanliness standards at its highestHas the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.V. Essential Personal & Interpersonal SkillsCapable of maintaining a positive attitudeMaintains objective view in all circumstancesListens empathically to Management and Team MembersMaintains organization and focusTakes creative risks to enhance revenueBehaves professionally to maintain/enhance a positive imageThinks creatively to produce new possibilities in all areas of operationsAbility to alleviate volatile situationsShows respect by considering the rights and dignity of others rather than just selfCommunicates assertively in a non-aggressive, candid mannerMaintains personal integrity by abiding by and supporting the Mission and Values of the companyWHAT THIS PERSON WILL BRINGRequired:AccountabilityDevelopment (self and subordinates)Working RelationshipsJudgmentQuality of WorkDependability/ReliabilityWritten and verbal communicationManageability(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or EquivalentHigh school diplomaMinimum of 2 years supervisory experiencePrevious experience with managing purchasing, receiving, & inventoriesPrevious P&L responsibility and knowledge of accounting techniquesPreferred:Some college coursework completed3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industryAbility to communicate in SpanishPoint of Sales experiencePhysical Demands/Working Environment:Work environment is fast-pacedPosition requires extended periods of prolonged standing and working on your feetAbility to lift 75lbs using proper lifting techniques for liquor pulls, beer kegs, etc.Moderate to loud noise level in working environmentAble to wear a radio earpiece during the scheduled shiftBENEFITS & PERKSOur motto is 'Taking Care of Our Own' through 6 pillars of benefits:HEALTHMedical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)YOURSELFFree concert tickets, generous paid time off including paid holidays, sick time, and personal daysWEALTH401(k) program with company match, stock reimbursement programFAMILYNew parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy supportCAREERCareer and skill development programs with School of Live, tuition reimbursement, and student loan repaymentOTHERSVolunteer time off, crowdfunding matchEQUAL EMPLOYMENT OPPORTUNITYWe aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.J-18808-Ljbffr