Support Engineer

Why Mintlify?We're on a mission to empower builders.Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly.What you'll work on hereResponding to product and technical questions through our support platform (Plain)Resolving the majority of support inquiries independently, escalating to engineering only when necessaryDebugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)Collaborating with our support lead to evolve processes and ensure consistencyHelping improve internal support tooling and workflows as we scaleOpening PRs to fix bugs or make improvements in real codebasesWhat you’ll bring to the tableProficiency with Git, GitHub, MDX/Markdown, and IDEsCS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projectsSome experience in a technical support or developer-facing role (entry level acceptable)Has directly owned a customer relationship or support queue - not just contributed to oneAbility to diagnose technical issues independently without requiring engineering escalation for first-line diagnosisExposure to AI tooling, automations, or LLM-based workflows (built something, not just used something)Excellent written communication - friendly, precise, and professionalBuilder mindset: sees a manual process and wants to automate itCompany Benefits:Competitive compensation and equity20 days paid time off every year401k or RRSP$420/mo. wellness stipend100% coverage for Health, dental, visionFree Ubers to and from workFree lunch and dinnersAnnual team offsite (previously went to Alaska, Hawaii)Compensation Range: $85K - $100K