CLOSET SALES SPECIALIST - PLANT CITY

What This Role Is…As a Closet Sales Specialist, the primary function of this position is to engage showroom guests and converttraffic into Closet System design appointments. The Closet Sales Executive is also responsible for delivering an exceptional customer experience, maintaining showroom standards, and supporting the Closet Systems salespipeline through proactive follow-up and administrative excellence. Your contributions will ensure the success of the Sales – CITY Services department at CITY HOME.Position Title: Closet Sales SpecialistReports To: Director of Services or Closet Systems Sales ManagerLocation: Showroom – Plant CityDepartment/Sub-Department: Retail Operations/ CITY ServicesCompensation: $21 an hour PLUS performance bonusesWhat You’ll Do*…As a Closet Sales Executive, your primary responsibilities will be:Customer Engagement, Design & Showroom Sales (35%) - Proactively greet Guests, introduce CITY’scustom Closet Systems, and deliver engaging walkthroughs following the Good–Better–Best structure.Design custom closets and provide on-the-spot free estimates for Customers using showroom displaysand digital design tools.Appointment Booking & Lead Capture (20%) - Convert showroom visitors into qualified designappointments by guiding them through booking processes (QR code, iPad, or manual entry). Capture andupdate all customer details in Monday.com for follow-up.Follow-Up & Pipeline Management (15%) - Execute structured follow-ups using approved scripts tonurture leads, maintain contact with potential Customers, and convert interest into scheduled designconsultations.Administrative Tasks, Showroom Readiness & Documentation (20%) - Maintain showroom presentationstandards, refresh displays, charge iPads, update QR codes, and ensure product materials are organizedand accurate. Record all interactions and follow-ups in Monday.com, confirm upcoming appointments,and assist with data tracking, reports, and communication logs.Additional duties and responsibilities as a Closet Sales Executive:Product Knowledge & Professional Development (10%) - Stay up to date on CITY’s Closet Systems,finishes, accessories, and hardware. Review vendor catalogs, attend training sessions, and continuallydevelop product knowledge to ensure confidence and accuracy in design presentations.Adhere to all assigned Standard Work and Role and Responsibilities for your role. Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing businessconditions may trigger changes to job responsibilities (i.e., COVID-19).What We’re Looking For… Competencies and Job Specific SkillsExceptional communication and customer service skillsProfessional presentation and product demonstration abilitiesStrong follow-up and organizational skillsKnowledge of luxury or custom home products preferredAbility to manage multiple leads and tasks simultaneouslyWhat’s Required… Education & Work Experience:High school diploma or equivalent required; Associate or Bachelor’s degree preferred2+ years of sales experience in retail, design, or home improvement environments preferred. Work Environment & Schedule:Full-time showroom-based position (including weekends and holidays)Typical schedule: 40 hours per week, 10:00 AM – 7:00 PM (may vary). Physical Requirements:Standing and walking for extended periodsOccasional bending or lifting up to 20 lbs. Requires use of company-provided iPad and POS systems. Technology Requirements:Proficiency in Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)Proficiency in Google Suite (i.e. Docs, Sheets, Slides, etc.)Experience with CRM tools (e.g., Monday.com) and digital scheduling systems. Certifications / LicensesNone RequiredAre Your Excited?…Here are your next steps:ApplySubmit your application and resumeApplication ReviewA CITY HOME Recruiter will carefully review your qualificationsVirtual Interview Complete your short video interview with our AI Virtual Assistant, ZaraRecruiter Review Your interview will be reviewed by a recruiterRecruiter Follow upA recruiter will contact you by phone to discuss next steps and answer any questions you may haveHiring Manager Interview Meet with the hiring manager for an in-person interviewCITY HOME, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY HOME, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.