Pharmacy Technician

Job Title: Pharmacy Operations Senior RepresentativeLocation: Remote in any of the following: IL, TX, TN, NM, OK or MT Job Type: W2 ContractExpected hours per week: 40 hours per weekSchedule: 8:00am - 5:00pm CST Monday thru Friday. No weekends or holidays.Pay: $22 per hourRole SummaryThe Pharmacy Technician supports the Medicare Part D Medication Adherence (Stars) program through telephonic outreach to Medicare members, pharmacies, and providers. This call-center role focuses on identifying and resolving barriers to medication adherence while delivering high-quality customer service and meeting daily performance metrics.Key ResponsibilitiesConduct outbound/inbound calls to members, pharmacies, and providersAssist members in obtaining prescribed medications and addressing adherence barriersCollaborate with clinical pharmacy teams, providers, and health plan resourcesWork in a monitored call queue and meet productivity and quality standardsHandle member inquiries, complaints, and complex issuesMaintain HIPAA compliance and a professional, member-centric approach.Required QualificationsActive Pharmacy Technician license1+ year experience in retail pharmacy, PBM, or health plan settingStrong customer service, communication, and multitasking skillsComfortable working with multiple systems (phone, Word, Excel, web-based tools)Preferred QualificationsCall center experience2+ years pharmacy, PBM, or health plan experienceCPhT certification (PTCB or NHA)