Info Tech Specialist

SUMMARY The Info Tech Specialist will be responsible for managing and maintaining the company’s IT systems, ensuring optimal performance of hardware and software, and providing technical support to staff. This role involves troubleshooting issues, implementing technology solutions, and ensuring data security. ESSENTIAL DUTIES Assist in the day-to-day operation of computer networks including hardware/software support, training, and special projects Implement data connectivity for local area network (LAN) and wide area network (WAN) systems Assist in special projects including network related wiring plans, system installation, backup, maintenance and problem solving Maintain LAN user documentation including hardware/software applications, support logs, IP address schemes, and other related information Assist in installing, configuring, and maintaining system hardware and software Analyze, troubleshoot, and resolve system hardware/software issues. Establish and maintain user accounts, profiles, file sharing, access privileges and security Perform general maintenance of all hardware and back up of data and software. Maintain a library of documentation covering application software, hardware operations, operating procedures and maintenance agreements. Train and assist users in proper usage of computer-generated reports. Perform administrative duties such as ordering computer supplies and transferring tapes to safe deposit box. Assist user in the selection/installation of new application software and hardware Implement telecommunications operational procedures Create and/or modifies voicemail and call features Install telecommunications equipment and provides support for handsets, voicemail and new/emerging telecommunications-related technology; inventories telecommunications equipment Create, Update and Close the IT Service Management Tickets assigned to the IT Group on time on proper Service Level Agreement. Follow all company policies and procedures. Attends department meetings QUALIFICATIONS Education High School diploma or equivalent Experience 1-2 years in IT related roles and customer service experience KNOWLEDGE, SKILLS, AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Knowledge Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Cloud Collaboration and Sharing Services – knowledge on Microsoft Teams, SharePoint, OneDrive and other O365 Applications. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Skills Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation — Actively looking for ways to help people. Speaking — Talking to others to convey information effectively. Reading Comprehension — Understanding written sentences and paragraphs in work-related documents. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Abilities Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Comprehension — The ability to read and understand information and ideas presented in writing. Near Vision — The ability to see details at close range (within a few feet of the observer). Written Expression — The ability to communicate information and ideas in writing so others will understand. HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES Responsibilities Follow standard safe work procedures Identify and report hazards and environmental aspects Follow reasonable instructions Act responsibly for the safety of self and others Participate in HSE improvement activities Wear designated personal protective equipment Ensure tools are in a safe condition before use Adhere to site safety rules Respond to spills or environmental Key Activities Report all unsafe situations immediately to Supervisor/Manager Take corrective action within own ability and report to supervisor Report all injuries, near hits and plant or equipment damage Support fellow employees Support HSE committees Ask about and keep informed of workplace hazards Attend training as requested Accountability Measures Processes of Supervision Current knowledge of HSE Committee and discussions PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical requirements of this position involve Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. SUPERVISORY RESPONSIBILITY This position has no direct supervisory responsibility OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.