National Field Service Engineer

The National Technical Service Engineer will be responsible for end-to-end service process of Nipro Medical Corporation’s Dialysis equipment in the US. This includes installation, service, repair, and field support on dialysis equipment. Responsible for ensuring all customer needs are met in a timely fashion and responded to emergencies as quickly and efficiently as possible. This position encompasses technical support, system testing, and product development projects.Essential Duties and Responsibilities: Field Service Operations & Technical ExecutionManage service calls from intake through scheduling, execution, and completion.Design, develop, test, repair, and maintain hemodialysis devices and related systems.Assemble and disassemble equipment to conduct repairs, calibrations, and replace malfunctioning components.Conduct inventory inspections and request replacement parts, supplies, and instruments.Ensure proper execution of NIPRO procedures and policies during all service activities.Follow and develop operational procedures to ensure timely resolution and escalation of issues.Monitor, log, resolve, and escalate installation and service issues as needed.Provide regular status reports on field service activities and outcomes.Regulatory Compliance, Safety & Quality AssuranceEnsure biomedical devices comply with applicable regulatory requirements and quality control standards.Maintain accurate records of equipment repair, maintenance, and inspections to ensure appropriate safety and operational documentation.Develop and maintain operational procedures and guidelines to ensure professional and timely customer service.Promote and maintain a strong safety-oriented culture within the business.Ensure compliance with dialysis industry standards, including ANSI/AAMI requirements for hemodialysis systems.Customer Support & Relationship ManagementProvide technical assistance to maximize dialysis equipment system benefits for customers.Serve as liaison for internal and external communications across departments as required.Develop and maintain effective customer relationships through timely and professional communication.Initiate action to respond, resolve, and follow up on customer service issues in a timely manner.Support and embody the values of outstanding customer service.Utilize leadership and motivational skills to expedite completion of critical project tasks with cross-functional teams.Work effectively in a team environment to support installations and service operations.Utilize creative thinking and problem-solving skills to continuously improve operational processes.Play a significant role in long-term planning initiatives focused on operational excellence.Develop training materials and provide training to biomedical technicians.Continue professional development through additional training and certifications.Manage field service activities within approved budgets.Demonstrate business sensitivity to expenses and spending.Support company sales, service, and operational goals through effective service execution.Education, Certifications and/or Work Experience Requirements:Technical Courses, Associate or bachelor’s in applied science/Engineering or relevant experience is required.Must be PC proficient and able to thrive in a fast-paced setting; experienced in Microsoft Office Suite: Word, Excel, Power Point a must; able to read electronic schematics and CAD drawings.Must have a valid driver's license.Travel:A minimum of 50% travel across the US for field visits, customer meetings, conferences, and advisory boards.We offer a comprehensive benefits package that includes:Medical, Dental, Life Insurance and Employee Assistance ProgramPaid Time Off (Sick & Vacation)401K plan with company matchCareer development and advancement opportunities#J-18808-Ljbffr