Project Manager (D365) (Exton)
Program Manager / Scrum Master – CRM DynamicsLocation: Exton, Pennsylvania, USAEmployment Type: ContractJob SummaryWe are seeking a strong Program Manager / Scrum Master with deep experience in Microsoft Dynamics CRM implementations and Agile delivery. The ideal candidate will lead cross-functional teams, manage enterprise CRM programs, drive Agile ceremonies, and ensure successful delivery of business-critical initiatives.The candidate should possess excellent stakeholder management skills, strong program governance experience, and the ability to coordinate across business, technology, and vendor teams in a fast-paced environment.Key ResponsibilitiesLead end-to-end program delivery for Microsoft Dynamics CRM initiatives.Serve as Scrum Master for Agile teams and ensure adherence to Agile/Scrum best practices.Manage project timelines, risks, dependencies, budgets, and delivery milestones.Coordinate with business stakeholders, product owners, architects, developers, QA teams, and vendors.Facilitate sprint planning, daily stand-ups, retrospectives, backlog grooming, and release planning.Track program KPIs, sprint metrics, and delivery health.Drive continuous improvement initiatives across Agile teams.Ensure alignment between business requirements and technical solutions within Dynamics CRM.Manage RAID logs (Risks, Assumptions, Issues, Dependencies) and escalation processes.Required Skills & Qualifications12+ years of Program/Project Management experience.Strong experience as Scrum Master in Agile delivery environments.Hands-on experience with Microsoft Dynamics CRM / Dynamics 365 implementations.Strong understanding of Agile, Scrum, Kanban, and SDLC methodologies.Experience managing enterprise-scale CRM transformation programs.Excellent communication, leadership, and stakeholder management skills.Experience using Jira, Azure DevOps, Confluence, or similar Agile tools.Ability to manage multiple workstreams and cross-functional teams.Preferred QualificationsScrum Master Certification (CSM, PSM, SAFe, etc.)PMP certification preferred.Interested candidates can reach out to me at mrawat@aptino.com