Key Account Director

The Key Account Director (KAD) is responsible for building, managing, and growing strategic customer relationships. This role serves as the primary point of contact for assigned key accounts, ensuring customer satisfaction, operational excellence, and long-term partnership growth. The KAD partners cross-functionally to deliver value, drive retention, and identify opportunities for expansion.Key AspectsCustomer Relationship ManagementOperational & Performance ManagementCommunication & ReportingRetention & Customer SatisfactionRequirementsMinimum 8 years of experience in account management, customer success, or salesMinimum 5 years of leadership experienceProven ability to manage complex customer relationshipsStrong communication, presentation, and problem-solving skillsAbility to work cross-functionally in a fast-paced environmentPreferred ExperienceExperience managing strategic or enterprise-level accountsIndustry experience (e.g., transportation, logistics, supply chain, or related services)Experience leading QBRs and executive-level conversationsStrong analytical and financial acumenJ-18808-Ljbffr