Relationship Banker - Nantucket

Salary Grade: 12R Plus Retail Island Pay Differential SUMMARY: In this customer-facing role, the Relationship Banker I will provide exceptional client care to the Bank’s clients assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Develops rapport with clients, greeting clients by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy) Provide excellent client care to clients relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption Safeguards client trust by upholding duty of client confidentiality Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs Must comply with all required laws, regulations, policies, and procedures Timely completion of all assigned learning activities Actively participate in Banking Center meetings and one-on-one coaching sessions Participation/volunteerism in community groups and events Additional duties as assigned EDUCATION, CERTIFICATIONS: Bachelor’s degree preferred Eligible for Nationwide Mortgage Licensing System (NMLS) registration Eligible for Notary Public commission KNOWLEDGE, SKILLS & ABILITIES: Minimum six months’ cash handling experience preferred Minimum six months’ customer service experience Prior customer relationship building experience Cyber security awareness Strong verbal and written communication skills Critical thinking, decision making and problem-solving skills Must have cyber security awareness to protect the digital environment, the Bank, and customers COMPETENCIES: Courage Technology Savviness/Digital Enthusiast Financial Comprehension Adaptability and Flexibility Sales Aptitude Eager and Agile Learner #ZR Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.