Customer Insights Analyst (Retail Experience Focus)

OverviewPlacement Type:N/ASalary:$55-63.43 HourlyWe're seeking a Customer Insights Analyst to support a fast-paced, high-impact team focused on improving in-store retail customer experiences. In this role, you'll analyze customer feedback and survey data to generate actionable insights that inform business decisions across a global retail organization. This position is ideal for someone who thrives in a high-volume environment, enjoys working with customer experience data, and can quickly turn analysis into clear, compelling recommendations.Location: Cupertino, CASchedule: In-Office T/W/Th; Remote M/FPay Comments: W2, weekly pay, benefits, 401k w/ matchBackground screening requiredWhat You'll DoAnalyze customer experience survey data (quantitative and open-ended feedback)Synthesize insights from multiple data sources to identify trends and opportunitiesTranslate complex data into clear, actionable stories for stakeholdersDeliver insights through presentations, reports, and ad hoc requestsManage multiple concurrent projects with quick turnaround timesAdapt analysis based on business needs and shifting prioritiesWhat We're Looking For3-5+ years of experience in data analysis, market research, or customer insightsExperience working with customer feedback / survey data (e.g., CSAT, NPS, post-interaction surveys)Strong ability to interpret data and explain what it means, not just report numbersComfortable working in a fast-paced, high-volume environment with tight deadlinesExcellent communication skills, including the ability to present insights to stakeholdersSelf-starter who can take direction, ask the right questions, and execute independentlyCandidates with hands-on retail store experience (store operations, customer experience, or retail analytics) are strongly preferredTechnical SkillsWorking knowledge of SQL (queries, joins, basic data manipulation)Strong proficiency in ExcelExperience with Tableau or similar tools (primarily for analysis, not heavy dashboard delivery)Familiarity with Python or R for automation or text analysis is a plusExposure to Snowflake or similar data platforms is helpfulIdeal BackgroundExperience in retail store environments, preferably in customer-facing or operational rolesExperience analyzing in-store customer experience or retail journey dataBackground in customer experience (CX), voice of customer (VOC), or market researchExperience working in fast-paced, high-volume environmentsExposure to global or multi-region programs is a plusRetail store experience is highly preferred and will significantly accelerate ramp time in this role.Work EnvironmentHybrid role based in Cupertino, CA (3 days onsite)Occasional schedule flexibility may be needed to support global teamsHigh-visibility role with opportunities to present insights to leadershipWhat Sets This Role ApartHigh-impact work shaping real customer experiencesFast-paced environment with continuous learning opportunitiesOpportunity to work with large-scale customer data and influence business decisionsImportant NotesThis role requires both speed and accuracy-candidates must be comfortable delivering high-quality work under tight timelinesSuccess in this role depends on the ability to prioritize effectively and adapt quicklyAbout Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.#LI-CA1