PubSec Sr. Salesforce Software Engineer (SMTS)
DescriptionMust be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.The ExperienceSalesforce Digital Enterprise Technology (DET) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You'll play a key role in shaping the digital experience our Public Sector customers interact with every day.As a DET Engineer, you’ll be building, testing and maintaining solutions that run on our best-of-class integration platform to interconnect cloud and data. These solutions are critical to the success of the Public Sector Line of Business. The ideal candidate should have hands-on experience on Salesforce-on-Salesforce technologies which include but are not limited to Service Cloud, LWC, Aura, APEX, Javascript, SOQL, SAML, REST/SOAP APIs, MuleSoft, SFDX, etc.To be successful at this position you must be a self-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess good oral and written skills and be able to collaborate effectively with other team members. Contribute ideas and provide feedback on how to continually improve the way we innovate solutions.What You'll Actually Be DoingDesign, develop, and maintain a scalable, customer-facing portal using Salesforce Experience CloudBuild custom Lightning Web Components (LWC) and Aura components optimized for external usersImplement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIsPartner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiencesOptimize portal performance, page load times, and mobile responsivenessWrite, execute and maintain automated test suitesWork with Customer Success and Support teams to surface self-service content and knowledge articlesDocument and present implementation designs to peers, stakeholders and review boardCoordinate with stakeholders to align on the development environment and launch dependenciesMonitor usage analytics and iterate based on customer behavior and feedbackEnsure compliance with data privacy standards (GDPR, CCPA) for external-facing dataEnsure compliance with applicable Public Sector regulationsProvide investigative support on new & existing integrationsWork with project managers to provide timely status and feedback to stakeholdersAlign to Agile MethodologyKeep up with targeted security, technical and business trainingYou're Our Person If...6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack3+ years experience writing & running automated tests with Selenium or Playwright3+ years experience working with XSL/T, XPath expressions & functionsProven experience building and launching external (B2B or B2C) customer portalsProficiency in LWC, Aura, Apex, SOQL, and JavaScriptStrong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibilityExperience with CDN, caching strategies, and performance tuning for high-traffic portalsExperience with customer identity and access management (CIAM) — SSO, OAuth 2.0, social techniquesExperience with Salesforce DX and CI/CD pipelinesExperience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc.Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clientsStrong documentation, analytical and problem-solving skillsA related technical degree requireSalesforce Experience Cloud Consultant, Platform Developer II, and Salesforce Basic AdministratorEven Better If...Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use casesFamiliarity with headless portal architectures or React-based frontendsExposure to customer analytics tools (e.g., Google Analytics, Amplitude)