Museum Custodian

Museum CustodianDolly's Life of Many Colors Museum – Nashville, TN - PT & FT HourlyAbout the MuseumLocated in downtown Nashville inside Dolly Parton's SongTeller Hotel, Dolly's Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton—her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life.Spanning more than 20,000 square feet, the museum brings guests behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly's legacy.Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen.Position SummaryThe Museum Custodian plays a key role in maintaining a clean, welcoming, and guest-ready environment throughout the museum during operating hours.This position is responsible for ongoing upkeep, responsiveness, and presentation of the space—ensuring that every guest experiences a museum that feels cared for, comfortable, and thoughtfully maintained.Working alongside the Guest Experience Team, this role supports both cleanliness and atmosphere, contributing to a seamless, high-quality visitor experience.What You'll DoCare of Space & CleanlinessMaintain clean, orderly, and guest-ready environments throughout the museum during open hoursMonitor and service restrooms regularly, including cleaning, sanitizing, and restocking (consumables provided)Perform continuous light cleaning such as:Spot cleaning glass, doors, and high-touch surfacesAddressing spills and immediate cleaning needsTidying gallery spaces and common areasSupport floor care needs during the day (spot mopping, debris removal, maintaining appearance between deep cleanings)Assist in maintaining cleanliness in retail, lobby, and back-of-house areasGuest-Facing AwarenessMaintain a professional, friendly presence while working in guest areasBe mindful of guest experience—working efficiently and respectfully around visitorsSupport a welcoming environment that reflects Dolly's values of kindness, warmth, and careCommunicate courteously with guests when needed (e.g., navigating around cleaning activity)Exhibit & Specialty CareFollow specific cleaning protocols for:Specialty finishesExhibit elements and display areasTheater-style seatingUse non-abrasive methods and approved materials onlyAvoid disruption to exhibits and multimedia elementsEscalate any concerns related to exhibit condition or cleanlinessEvent & Operational SupportSupport light custodial needs during daytime events as neededAssist with pre- and post-event resets in public areasRespond quickly to high-traffic impacts during peak periodsSafety & AccountabilityFollow all safety and cleaning protocols, including proper use of equipmentReport maintenance, safety, or cleanliness concerns to leadershipSupport a safe, organized, and well-maintained environment for both guests and staffWhat Makes a Great FitWe're looking for someone who takes pride in their work and understands that cleanliness is part of the guest experience—not separate from it.Ideal candidates:Take ownership of their space and notice details others might missWork proactively rather than waiting to be askedAre comfortable working around guests in a public-facing environmentBring a positive, respectful, and team-oriented attitudeAppreciate being part of a larger guest experience and museum storyAre reliable, consistent, and take pride in doing things wellQualificationsPrevious custodial, housekeeping, or facilities experience preferredExperience in hospitality, retail, or public-facing environments is a plusAbility to work independently and manage time effectivelyStrong attention to detailComfortable being on your feet and moving throughout the museum for extended periodsAvailability for weekends, holidays, and peak visitor timesWhy Join UsWorking at Dolly's Life of Many Colors Museum means helping create an environment where every guest feels welcomed, inspired, and cared for.This role is essential to that experience—ensuring the space reflects the same warmth, quality, and attention to detail that define Dolly's story.If you take pride in your work, care about the details, and enjoy being part of a team that creates something special every day—you'll fit right in.A Shared PurposeWhether supporting guests directly or behind the scenes, every team member contributes to the same goal:We inspire joy by bringing Dolly's genuine spirit to everyone.