Account Manager, Commercial Manufacturing

The Account Manager, Commercial Manufacturing will drive the expansion of Serán’s commercial manufacturing portfolio for oral solid drug products by identifying, qualifying, and securing high‑value opportunities. The Account Manager will serve as the primary point of contact for prospective and existing clients, guiding them from initial engagement through term sheet negotiation, commercial supply agreement execution, and ongoing account management. This role will ensure each opportunity aligns with Serán’s technical capabilities, service offerings, and strategic growth objectives. Primary responsibilities will be to maintain strong client relationships throughout the commercial manufacturing lifecycle to support successful project execution and optimize utilization of Serán’s commercial manufacturing capacity.This role will join a highly skilled Business Development team that is strategically located throughout North America. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to company headquarters in Bend, Oregon and client sites as needed. Preference will be given to those with international Business Development and Account Management experience for commercial manufacturing.Duties And ResponsibilitiesIdentify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug productsBuild and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategyConduct initial technical and commercial assessments to ensure strong project fitLead the development and negotiation of term sheets and commercial supply agreementsServe as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experienceDevelop strong, trust‑based relationships with key stakeholders at client organizationsCommunicate project status, timelines, risks, and decisions clearly and proactivelySupport long‑term client retention and growth through strategic account planningGuide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supplyCollaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project executionMonitor project progress, identify risks or bottlenecks, and drive timely resolutionEnsure commercial commitments, deliverables, and quality expectations are metCoordinate internal review and approval of commercial proposals, pricing, and contract termsManage renewals, amendments, and long‑term supply agreements as client needs evolveEnsure accurate forecasting and demand planning to support capacity utilizationProvide market insights and customer feedback to inform commercial strategy and capacity planningMaintain accurate CRM records, pipeline reporting, and revenue forecastingContribute to continuous improvement of commercial processes, tools, and client engagement practicesSupport cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitivenessScope my increase to align with company initiativesPerform other related duties as assigned Required Skills And ExperienceStrong understanding of oral solid dose (OSD) drug development and commercial manufacturing processesWorking knowledge of GMP requirements, quality systems, and regulatory expectationsAbility to interpret technical data, batch records, and manufacturing requirementsFamiliarity with tech transfer, validation, and commercial supply operationsProven ability to manage complex accounts and long‑cycle commercial relationshipsExperience negotiating term sheets, pricing, and commercial supply agreementsStrong financial acumen, including forecasting, revenue planning, and capacity managementSkilled in opportunity qualification and pipeline managementExcellent verbal and written communication skillsAbility to build trust‑based relationships with technical, operational, and executive stakeholdersStrong presentation and client‑facing skillsSkilled at managing expectations and navigating sensitive commercial discussionsStrong project management capabilitiesAbility to manage multiple accounts and priorities simultaneouslyHighly organized, detail‑oriented, and proactive in identifying risks and solutionsComfortable working cross‑functionally with operations, quality, supply chain, legal, and financeStrategic thinker with a solution‑oriented mindsetSelf‑motivated and comfortable in a fast‑growing, dynamic environmentStrong sense of ownership and accountability for client success and revenue outcomesDemonstrated success in negotiating commercial agreements or long‑term supply contractsTrack record of managing cross‑functional teams or complex technical projectsExperience with CRM systems, forecasting tools, and pipeline reportingEducation And ExperienceBachelor’s degree in a related scientific discipline, business, or marketing3-7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environmentExperience supporting or managing commercial‑stage drug products (preferred)Background in oral solid dose manufacturing or related pharmaceutical operations (preferred)Physical Requirement Prolonged periods of sitting at a desk and working on a computerMust be able to lift to 15 pounds at timesApproximately 25% of travel required, and at times greater than 50%Travel will be predominately domestic with the potential for international travelVisit https://www.seranbio.com/careers to learn more about company culture and the community of Bend, Oregon.Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Benefits Summary:Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees’ wellbeing, along with access to pet insurance.The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.