Software Trainer I

Implementation, Client Success & Training Why Management Computer Services Management Computer Services (MCS) is a SaaS (Software as a Service) company that combines the best of both worlds. By serving our industry for 50+ years, we have established ourselves as a pioneer in affordable housing software, giving our employees confidence in both the security and longevity of MCS. At the same time, MCS is a family owned-and-operated business, which puts you in the heart of a dedicated and supportive team. Our goal is to ensure that as we evolve and grow as a business, so do our employees!? We do this by equipping our teams with advanced tools, training, and career opportunities. This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing MCS to keep our spot as an industry leader in affordable housing software. We work in a collaborative, energetic, results-oriented environment that recognizes and rewards exceptional performance. Our goal is to ensure that as we evolve and grow as a business, so do you as an employee. About the Role As a Software Trainer I, you'll embark on a journey of empowerment, guiding new clients through the intricacies of our software with precision and expertise. Whether conducting virtual or in-person training sessions, your goal remains unwavering: to empower clients with the tools and knowledge needed to unlock the full potential of PHA-Web. With a focus on building confidence and proficiency, you'll pave the way for a more efficient and effective working environment for housing authorities nationwide. We're looking for someone who is organized, steady, and detail-oriented, with the ability to guide others through complex processes. This role is best suited for someone who prefers: Clear structure and defined processesSeeing projects through from start to finishWorking closely with clients while maintaining control of detailsSolving practical problems in real time Requirements How the Role Works This is a progressive role with a structured ramp-up. First 3 weeks: onboarding and system trainingNext 6-12 months: working in Support to build deep product knowledgeThen: transition into Training & Implementation What You'll Be Responsible For (Long-Term)Leading client onboarding projects (typically 2-3 months)Delivering remote and onsite training sessionsGuiding clients through both operational and financial workflowsEnsuring clients are confident using the system after go-liveSupporting internal efforts like documentation and curriculum development What Makes Someone Successful HereStrong attention to detail and follow-throughComfortable working within structured processesAble to stay calm and effective with frustrated or overwhelmed clientsClear communicator who can break down complex topicsWorking knowledge of accounting or financial processes Work EnvironmentHybrid (remote + onsite travel when working with clients)Onsite Client Travel up to 50% of time dependent on Client LoadMonday-Friday scheduleFridays reserved for internal work and focused tasks such as reconciliations, documentation, team meetings, and non-client facing conversion tasks Reality of the Role This is not a presentation-only training job. You'll be responsible for helping clients actually use the system correctly. This will involve acting in a Project Manager capacity, building out software structure, training end users on the platform, and ensuring that all financial data is correct upon launch. Clients may be busy, short-staffed, or resistant-patience and structure matter!