Financial Aid Advisor - Military Division

Financial Aid Advisor- Military Division Evaluates, approves, and awards financial aid to students in accordance with federal, state, and school regulations, policies, and operating guidelines. Assesses financial needs of students and advises students and/or parents regarding financial aid options, processes, and requirements. This position will also evolve into processing other funding types.Responsibilities include:A dedicated Financial Advisor within the Military Division, helping active-duty personnel, reservists, and veterans navigate financial decisions unique to military life. Experienced in military benefits, TSP planning, VA-related financial considerations, budgeting during transitions, and building strategies that support both short-term needs and long-term financial goalsWork closely with admission advisors to complete new enrollment packets each termMaintains historical documents and data regarding financial aid files according to VA and federal guidelinesAdheres to and is knowledgeable of appropriate guidelines relating to FERPA and CIAT policy on the release of records and information to a third partyReviews and assesses eligibility of applications for VA and financial aid when needed; exercises professional judgment to determine whether adjustments should be madeReviews for accuracy and provide signature approval/disapproval of loan applications, promissory notes, and other financial documents for both VA and Title IVIn accordance with proof, and/or revise all financial aid packaging for all qualified applicants in accordance with federal, state, institutional and other policies, and proceduresProvide information on the telephone, video calls and through electronic chat, to students, prospective students, and families regarding student financial aid, and account balanceConduct workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issuesUtilize the student management system and enrollment manager to record all student account informationReview DD214 and Certificate of Eligibility and collect all required documentation for all students utilizing benefitsHelping service members and their families make confident financial decisions. I provide clear guidance on benefits and how they apply to their tuitionComprehensive knowledge of VA education benefits, including CH30 (Montgomery GI Bill), CH31 (Vocational Rehabilitation), CH33 (post-9/11 GI Bill), CH35 (Dependents' Educational Assistance), and Active-Duty Tuition Assistance (TA). Provide financial projections within the school guidelines that are most favorable to studentsAdhere to CIAT's compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being metFollow communication guidelines to ensure high levels of customer service and professionalismEmbody CIAT's mission, vision, purpose, and valuesRequirements include:Preferred bachelor's or associate degree and four years related experience; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above dutiesKnowledge of higher education processes, supervisory and personnel practices, communication techniques and computer softwareGeneral knowledge of accounting practices, data processing and computer applicationsDetail oriented, outstanding research and analytical skillsAbility to multitaskWorks with a sense of urgency, while engaging and listening to expertsExhibits a high degree of flexibility in adapting to a rapidly changing environmentProblems are solved rapidly and effectivelyStrong organizational skills with the proven ability to prioritizeProcess tasks in a timely mannerWork independently with minimal supervisionCapability to handle confidential and sensitive information, following confidentiality guidelinesStrong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and othersAbility to communicate effectively and professionally with other team membersTeam players with a positive, can-do attitudeProficient in the use of standard Microsoft Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software productsSelf-motivated with a strong work ethic, dedicated to quality, quantity, results and timelinessDemonstrated ability to anticipate needs and exercise independent judgmentExcellent analytical skills, problem resolution skills and general business acumenAbility to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culturePosition may require work responsibilities outside of normal business hours to accommodate business needs and deadlinesFlexible to work longer hours to meet deadlines, if neededAble to handle sensitive information with a high degree of confidentialityPossess high ethical standards, being an example of professionalism to othersMust be able to embody CIAT's mission, vision, purpose, and valuesThis is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.This position has no supervisory responsibilities.This is a remote position. Work must be conducted in locations that have been approved by the company. Company authorization is necessary for relocation or work from other locations, even if temporarily.Values include:We are passionate about education and student success.We value integrity and excellence in our employees and students.We treat ourselves and our students with dignity and respect.We believe in and encourage innovation at our school to better help our students succeed.We have a customer centric focus, and we want people highly committed to achieving goals, where our success equals student's success.We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward.We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives.We foster lifelong learning and professional development.Physical demands include:Essential functions of this role require sitting for extended periods of time.Ability to type, use a computer to search for information and input information while speaking on the phone is required.Requires daily use of a personal computer and related software applications at a workstation.Requires dependability and excellent attendance records.May require occasional travel to conduct CIAT business.The employee will be required to compute simple mathematical calculations as a normal part of this role.Work environment includes:While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment, as the company will for employees working on campus.Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.This remote work policy is designed to comply with all relevant local, state, and federal laws.When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in-person meetings, collaboration, and training as scheduled. The in-office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.AAP/EEO Statement