Program Director, Implementation & Optimization

Company DescriptionAbout Intutive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.Job DescriptionIntuitive Health is seeking a motivated, adaptable team player to join our operations team. This role offers the opportunity to grow within an innovative, multi-site healthcare managed services organization by leading operational implementation efforts for new market launches, supporting performance improvement initiatives, and serving as interim in-market Program Director as needed.Key ResponsibilitiesServe as the operational lead for new market launchesCoordinate with health system partners on clinical recruitment, onboarding, and trainingIn partnership with the project management team, facilitate key operational decisions with health system partnersServe as the onsite Intuitive Health lead, directing and coordinating pre-opening activitiesContribute to the development and standardization of clinical and operational policies, procedures, and best practices across the Intuitive Health portfolioImplement EMR best practices to optimize clinical workflowLead operational readiness across ED support functions including lab, radiology, pharmacy, materials management, and EVSServe as a cultural champion, reinforcing Intuitive Health values and operational standards across assigned facilitiesParticipate in the selection and hiring process for Program Directors, Clinical Managers, and Patient Access leadershipInterim Program Director ResponsibilitiesServe as interim Program Director for satellite Emergency Room and Urgent Care Hospital Outpatient Department facilities, as neededMaintain full P&L responsibility for assigned facility(s)Ensure integration of operations with all applicable hospital departments (e.g., Nursing, Radiology, Laboratory)Coordinate provider activities in partnership with the Medical DirectorEnsure operational procedures are consistently maintainedProvide leadership to sustain a patient-centered, customer service-driven cultureMaintain facility performance metrics in alignment with established benchmarksPartner with the health system on recruitment, onboarding, and training to ensure appropriate staffing and readinessLead and support facility leadership staffParticipate in regulatory, licensing, accreditation, and survey preparedness activitiesSupport local marketing initiativesEnsure compliance with hospital policies, procedures, and regulatory requirementsStrengthen partner relationships through coaching of Clinical Managers and administrative staff while maintaining strong engagement with hospital leadershipParticipate in the budget development process with the Regional Vice President and Joint Operating CommitteeOversee patient experience, including measurement, tracking, and reporting of satisfaction metricsDrive center-level volume growth and overall facility performanceLead the interview and onboarding process for new leadership staffPerformance OptimizationSupport performance improvement initiatives through operational assessments and Deep Dive engagementsIdentify performance gaps and partner with facility and health system leaders to implement sustainable solutionsDrive alignment across clinical, operational, and administrative stakeholders to improve outcomesQualificationsEducationBachelor's degree requiredExperienceMinimum of 7 years of experience within the healthcare sectorMinimum of 3 years of multi-disciplinary management experienceExperience in multi-site environments preferredClinical experience in an emergency department preferredExperience in joint venture or partner-managed environments preferredSkills And CompetenciesStrong, clear, and precise verbal and written communication skillsProven relationship management and partner-facing leadership skillsAbility to work collaboratively across multiple organizationsSolid understanding of hospital-based reimbursement, including documentation, coding, billing, and collectionsHighly motivated, self-driven individual with demonstrated initiative and curiosityAbility to work under pressure and adapt to shifting prioritiesStrong ability to manage multiple projects simultaneouslyDemonstrated ability to step into diverse environments and drive positive changeAbility to navigate complex, matrixed healthcare organizations and build alignment across stakeholdersProven track record of executing through influence and delivering results in partner-managed environmentsLeadership TraitsOwnership mentality with a strong sense of accountabilityAmbitious self-starter who drives results and follows throughStrong presence with the ability to build trust and relationships with staff and hospital partnersHumility and openness to feedbackCommitment to continuous self-improvement and a growth mindsetIntuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.J-18808-Ljbffr