Sr Program Manager

Job DescriptionJob TitleIT DirectorJob SummaryWe are looking for an experienced IT Director to lead and manage Telecom/OSS/BSS and ServiceNow projects at the client location. The ideal candidate will act as the primary point of contact for the customer, manage project delivery, coordinate offshore and onsite teams, drive stakeholder communication, and ensure successful delivery within scope, schedule, budget, and quality standards.Key ResponsibilitiesServe as the primary customer-facing representative and build strong relationships with client stakeholders.Lead end-to-end project delivery, including planning, execution, monitoring, and closure.Coordinate between onsite business teams and offshore delivery teams to ensure seamless execution.Gather business requirements and translate them into actionable work items.Conduct daily stand-ups, status meetings, steering committee meetings, and executive reviews.Manage project schedules, resource planning, budgets, risks, issues, and dependencies.Track project milestones, deliverables, and KPIs using Agile or Waterfall methodologies.Ensure timely resolution of production issues and manage incident escalations.Collaborate with architects, developers, QA, DevOps, and business teams to deliver high-quality solutions.Prepare project status reports, RAID logs, executive dashboards, and governance reports.Support release planning, deployment coordination, and post-production validation.Ensure compliance with client processes, security standards, and quality guidelines.Drive continuous improvement initiatives and identify opportunities for process optimization.Required SkillsStrong Project Management experience in IT/Telecom projects.Excellent client-facing communication and stakeholder management skills.Experience managing distributed onsite/offshore teams.Strong knowledge of Agile, Scrum, and Waterfall methodologies.Expertise in risk management, issue management, and project governance.Experience with project management tools such as Jira, ServiceNow, Azure DevOps, or MS Project.Strong leadership, negotiation, and conflict resolution skills.Excellent presentation and reporting abilities.Telecom Domain Knowledge (Preferred)OSS/BSS architecture and Telecom business processes.Order Management, Billing, Provisioning, Inventory, CRM, and Service Assurance.Fiber and Copper service lifecycle.APIs, REST integrations, TM Forum standards (TMF APIs).Telecom systems such as ServiceNow, BOSS OM, BRIM, C360, CPQ, Inventory, and CRM platforms.Understanding of Incident, Change, Problem, and Release Management processes.QualificationsBachelor's degree in Engineering, Computer Science, or a related field.PMP, PRINCE2, Scrum Master, or SAFe certification is preferred.ITIL Foundation certification is an added advantage.Experience10–15+ years of IT experience.5+ years of Project Management experience.Experience in Telecom OSS/BSS and ServiceNow projects is highly preferred.Experience managing global delivery teams and customer-facing engagements.This BR is opened forName: Rajneesh SharmaPhone: 301 693 7561QualificationsBachelorsRange Of Year Experience-Min Year10Range Of Year Experience-Max Year15