IT Infrastructure Project Leader

︎ Job Details・Job Title: IT Infrastructure Project Leader・Client: Japanese IT Company・Working Location: New York NY・Working style: Hybrid (2 days in-office required)・Employment Type: Full-time/ Exempt・Salary: 70-100K / per year・Benefit: Full benefit(Health Insurance, 401 Match)・Visa Support: N/A・Working Hours: 9:00 AM – 5:30 PM (1-hour lunch)・Language: English (Fluent)︎Key Responsibilities:Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project ManagerPromote excellent customer service, ensure effective response times, and provide expert insights into support issuesEnforce quality of service guidelines and maintain overall customer satisfactionTravel to data centers or client sites for on-site technical workSupport infrastructure projects in collaboration with Project Managers and external vendorsTroubleshoot infrastructure issues with distributors and manufacturersAnalyze incident trends and propose preventive solutions and process improvementsInvestigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams︎ The right candidate will possess:Strong analytical mindset and sound judgmentContinuous focus on quality, efficiency, and service improvementStrong organizational skills and commitment to high-quality workAbility to handle difficult interpersonal situations related to support issuesAbility to execute under management direction while collaborating with internal teams and usersExcellent written and verbal communication skills in English︎ Required Qualifications & Skills:• Design and implementation experience in:- Cloud Solutions (AWS, Microsoft 365)- Virtualization (vSphere, Hyper-V)- Virtual Desktop- Windows Server (Active Directory, Entra ID, Intune, Exchange)- Unix Server (Redhat, SMTP server)- Authentication Infrastructure (SSO, Entra ID, Okta)• Strong operation and troubleshooting skills in:- Monitoring tools (AWS CloudWatch, SolarWinds)- Active Directory, GPO- Authentication and Access Privilege- Security tools (SES, Defender, Cybereason, Deep Security)• Experience working with stakeholders on support-related issues• Basic Japanese language skills (required for communication with Tokyo HQ)︎Certifications (Preferred):AWSMicrosoft 365Security certificationsITILPMPPowered by JazzHR