Assistant General Manager, Sales

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!The Assistant General Manager of Sales (AGM Sales) is responsible for overseeing all front-of-house operations and sales performance for an assigned group of retail stores. This role ensures optimal staffing, visual merchandising execution, and overall sales strategy implementation while supporting the General Manager (GM) in achieving key performance goals.LocationPhoenix Sky Harbor Intl Airport (PHX) - Phoenix, AZ 85034 USSchedule: Varies, weekend availability requiredPay$65,000BenefitsMedical, Dental, and Vision InsuranceEmployer-Paid Life InsuranceDisability InsurancePaid Time OffPaid Parental Leave401(k) with company matchEmployee DiscountJob ResponsibilitiesManage staff scheduling to ensure adequate sales floor coverage and operational efficiencyOversee visual merchandising standards, working closely with the Visual Coordinator and Corporate Visual Team to maintain brand consistencyCoordinate floor moves and product placement in collaboration with Corporate Visual, AGM of Operations, and local teamsAct as Manager on Duty, performing opening and closing responsibilities for the entire retail locationGain full proficiency in operational systems, including POS, StoreForce, ADP, Aptos, and PowerDMSProvide sales leadership and coaching, ensuring staff are motivated and meeting sales goalsSupport the AGM of Operations by assisting with stock management, facilities coordination, and inventory control as neededEnsure customer service excellence, addressing escalated customer concerns and implementing best practices for the teamMaintain compliance with company policies, safety procedures, and loss prevention strategiesPerform additional responsibilities as assigned by the General ManagerQualificationsHigh school diploma or GED required; a Bachelor's degree in Management, Retail, Merchandising, or a related field is preferred3+ years of experience in a multi-unit, high-volume retail environment (travel retail experience is a plus)1+ years of experience in a management or leadership roleProven ability to drive sales performance and lead a results-oriented teamSelf-motivated and capable of working independently in a fast-paced environmentStrong problem-solving, multitasking, and organizational skillsAdvanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint) and retail software systemsTAM Card (Alcohol Beverage Awareness Certification) may be required, depending on locationAdditional security clearance may be required, based on location requirementsEmployment may be contingent upon passing background checks and/or drug screening, where applicableAdditional RequirementsLimited sittingFrequent standing, walking, climbing, crouching, bending, pushing, or pullingOccasional travel or overnightNormal or corrected vision and hearingCan distinguish varying or specific colors, patterns, or materials to assist customersFluency in English is required for training, customer interactions, and ensuring compliance with company policies and proceduresTypically, indoorsTypically, in a consistent temperatureUse of fine motor hand functionsLift 0-60 lbs with or without reasonable accommodationAbout UsWHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.EEO/ADA/DFWPWHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.J-18808-Ljbffr