Specialist Team Member Services

Job TitleSpecialist Team Member Services Job DescriptionWork for a Winning Team That Now Offers Benefits From Day One At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's Why You Will Love It Here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! What Will I Be Doing? The Specialist Team Member Services enhances Team Member Experience by assisting Team Members and leadership with day-to-day support on various inquiries, issues, and questions while providing accurate and timely responses. This role will collaborate and support cross-functional teams to improve processes and outcomes with a focus on resolving issues in the most efficient and operationally sound manner. ResponsibilitiesFacilitates intake of Team Member inquiries, issues, and questions as a first point of contact, with the aim of one-touch problem resolution Sees issues through to successful resolution; involve and escalate to appropriate parties as needed Provides accurate, timely, personalized, exceptional HR service to our Team Members that supports our industry-leading Inspired Hospitality model Educates Team Members in navigating the organization, HR systems, and self-service options, enabling them to become self-sufficient and allowing them to focus on improved service delivery Supports Team Members and HR partners in complex HR cases (related to employee relations, system access/accuracy, payroll discrepancies, LOA, etc.) that require escalated knowledge, in effort towards a one-touch resolution Support Center of Excellence (CoE) initiatives by participating in CoE training sessions to stay updated on the latest policies, procedures, and practices. Apply knowledge learned to enhance the quality of TM support provided Ensures consistency in the application and enforcement of policies and procedures Participates in the due diligence process for complex TMR issues as requested Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, & Now Completes all required Company training/compliance courses as assigned Adheres to Company standards and maintains compliance with all policies and procedures Performs other related duties as assigned QualificationsTo fulfill this role successfully, you must possess the following minimum qualifications and experience: HS Diploma or equivalent 1-3 years of related experience Possess proficiency in the various HR systems used to manage and/or enhance the Team Member experience Possess working to proficient level knowledge of employment-related, state and federal regulations (EEO, INS, ADA, FMLA, ADEA, etc.) Ability to quickly adapt to change and look for continuous improvements Strong desire to deliver exceptional services through positive engagement and patience Strong skills related to attention to detail, customer service, and working in a team environment Agility to learn and implement new processes and software skills quickly Effective communication with strong verbal and written communication skills High level of integrity Productive work habits to deliver results It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: SHRM or HRCI certification When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Identification: 16552 Job Category: Human Resources Posting Date: 03/24/2026, 04:31 PM Job Schedule: Full time Job Shift: Full availability Locations: Millenia Corporate HGV Office (Remote) Area of Talent: Corporate HR Division: Corporate