Salesforce Administrator- Remote

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The RoleThe Salesforce Administrator is responsible for the administration and continuous improvement of Salesforce by performing Level 1 & 2 support aligned to specific system areas and business critical processes running on the Salesforce platform and integrated systems. Acting as the liaison between various internal groups, this role manages the Salesforce environments (production and sandboxes), implementing and supporting Salesforce-based applications, troubleshooting, and working with end-users to ensure that the application meets the needs of the business and keeps pace with any changes in operational requirements, policies and/or procedures. This role offers a clear growth path within Salesforce administration gaining hands-on experience and personal development to transition into a more advanced administrator role with alternative growth paths such as development, quality assurance, and solutions development.What You’ll DoPerform administrator functions to maintain the system such as user profiles, roles, and permissions, storage and backup management, as well as cleanup and updates of unused fields, objects, and integrationsMonitor, record, and respond to requests from production users for minor enhancements and break fix support including the creation and maintenance of workflows, custom fields and objects, fields, record types, page layouts, reports, dashboard development, and data flow managementCreate and manage automation processes with flows and Lightning componentsIdentify and appropriately escalate process or product quality gapsClean, validate, and import different data sets into SalesforceMonitor designated logs and escalate to senior team members as appropriateStay updated on the latest Salesforce features and best practices, proactively seeking opportunities to expand your Salesforce skills and certificationsCoordinate testing and manage deployment of software updates following standard SDLC processes utilizing available CI/CD tools and methodsCollaborate with cross-functional teams and business process owners to gather and document business requirements and translate them into Salesforce solutionsImplement and support integrations, third-party tools, and security Monitor system performance and conduct routine maintenance tasksResponsible for facilitating test cases, supporting user acceptance testing (UAT), and quality assurance (QA)Create and maintain end user documentation on processes, policies, application configuration, user guides, job aides, and related materialsBe a role model and mentor to team members with less experience, providing guidance and support on technical and non-technical aspects of Salesforce AdministrationWhat You’ll BringMinimum 3+ years of relevant experience in customizing and building components of a Salesforce to support business processesSalesforce Sales Cloud experience and administrator certification(s)Familiarity with Apex, Visualforce, SOQL, and Lightning componentsExcellent verbal and written communication with strong interpersonal skillsSuperior attention to detail and organizational skills prioritizing large volume of tasksSelf-starter with ability to work independently and efficiently under strict deadlinesStrong computer proficiency; adept at learning new softwareAbility to conduct research into software issues functionalityAbility to multi-task and adapt to changes quicklyDemonstrated ability to handle a variety of assignments in parallelData management tools (Data Loader, XL Connector)Ability to work as part of a team with a positive “can-do” attitudeMust be able to read, write, and speak fluent EnglishNice To HaveIntermediate to advanced MS ExcelCI/CD Tools (Copado, Gearset, AutoRABIT)SDLC Project Management software such Jira or Azure DevOpsFamiliarity with standard business, sales, and finance processesIntermediate to advanced MS ExcelITSM incident tracking tool such as ServiceNowSDLC Project Management software such Jira or Azure DevOpsData manipulation tools such as Data Loader or Excel ConnectorExperience working for a company in the software development market spaceCertified Salesforce Associate or the ability to earn it within 6 months of hireCertified Salesforce Administrator or the ability to earn it within 1 year of hireLightning App Builder CertificationBetter TogetherDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com.