Claims Call Center Representative

pspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eZurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations./span/span/span/span/ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspan /span/span/span/ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eWe are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team in October 2024. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remote from your home office. This role offers an in depth training that covers everything you’ll need to get started. Must be available to service customers within the following time zones – Central Standard Time./span/span/span/span/pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eResponsibilities include: /span/span/span/span/pullispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eManage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience./span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eResolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers./span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eLiaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently./span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eProvide feedback and recommendations to the team to improve the quality of customer care./span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eFollow procedures to ensure adherence to the company’s risk and compliance policies./span/span/span/span/li/ulpspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspan /span/span/span/ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eHighlights: /span/span/span/span/pullispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eAvailable shifts start at 10:00 am (Central Standard Time). /span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eWork remotely (100%)/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eAnnual Merit Increase & Bonus Opportunity/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eOpportunity for Overtime Pay/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eAmazing PTO/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3e401K Match/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eCareer mobility/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eMedical, Vision & Dental/span/span/span/span/li/ulp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eBasic Qualifications: /span/span/span/span/pullispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eHigh School Diploma or Equivalent and No prior experience required in the Clerical Support area/span/span/span/span/li/ulpspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3e OR/span/span/span/span/pullispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eZurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area/span/span/span/span/li/ulpspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3e AND/span/span/span/span/pullispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3e6 months of more of customer service experience/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eData entry experience /span/span/span/span/li/ulp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eWork from home office requirements: /span/span/span/span/pullispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eDesignated workspace free from noise and other distractions/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eMinimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down/span/span/span/span/li/ulp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3ePreferred Qualifications: /span/span/span/span/pullispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3e6 months or more of call center experience/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eStrong data entry skills and the ability to type 32 WPM or more/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eDemonstrated proficiency in Windows based operating systems and Microsoft office/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eAbility to navigate multiple computer screens and browsers quickly and accurately/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eStrong comprehension skills, professional demeanor/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eSolid oral & written communication skills/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eDemonstrated strong attention to detail and solid problem-solving skills/span/span/span/span/lilispan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eInsurance knowledge preferred/span/span/span/span/li/ulpspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspan /span/span/span/pp /pp /pp /pp /pp /pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifspanspan style=color: #1d2d3eCompensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The Compensation provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly rate for the position is: $17.21. /span /span/span/span/ptable class=Tabletbodytrtd style=background-color: white;height: 36.0px;padding: 8.0px 0.0in 8.0px 0.0in;width: 4.0px /td/tr/tbody/tablediv/divpspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serif brAs a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (a href=https://www.zurichna.com/careers/faq target=_blankhttps://www.zurichna.com/careers/faq/a)./span/span/pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifA future with Zurich. What can go right when you apply at Zurich?/span/span/pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifNow is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click a href=https://www.zurichna.com/careershere/a to learn more./span/span/pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifAs a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet /span/span/pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifZurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. /span/span/pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifLocation(s): AM - Illinois Virtual Office, AM - Remote Work (US)brRemote Working: YesbrSchedule: Full TimebrEmployment Sponsorship Offered: No br brspan style=color: #ffffffLinkedin Recruiter Tag: #LI-MM1 /span/span/span/p