Customer Service & Onboarding Associate

We are looking for a driven and personable individual to join our team in a client-facing role focused on relationship management and onboarding.This role is ideal for someone who enjoys engaging with people, building relationships, and taking ownership of client interactions from the very first touchpoint.What You’ll DoServe as a key point of contact for clients across operational and service-related matters Proactively engage with clients via calls, emails, and in-person visits Build and maintain strong client relationships through consistent follow-ups Take ownership of client onboarding, acting as the primary point of contact during the setup and transition phase Coordinate internally with operations, compliance, and billing teams to ensure a smooth onboarding experience Ensure timely communication and alignment between internal teams and clients Identify opportunities to improve client experience and engagement What We’re Looking ForCollege degree (Business or related field preferred) 2–6 years of experience in customer-facing roles (retail, corporate, or office-based) Strong communication and interpersonal skills Comfortable with both phone-based and in-person interaction Naturally outgoing and comfortable initiating conversations and building new relationshipsOrganized, detail-oriented, and able to manage multiple client interactions simultaneously Self-motivated with a strong sense of ownership and follow-through Bilingual candidates preferred Must be available to work from the office five days a week (Piscataway Area)Willingness to travel locally for client meetings and visits as requiredWhat Sets You ApartYou enjoy meeting people and building relationships You’re comfortable stepping out for meetings and client visits when needed You bring a positive, easy-going approach while staying professional You take initiative and follow through without needing constant direction Compensation & BenefitsGroup health insurance Basic life insurance Performance-based bonusesWhy Join UsCollaborative team with high ownership Direct exposure to client interactions and onboarding processes Opportunity to grow within a fast-paced logistics environment