Case Manager

Position Summary: Identifies client’s needs by assessing client situation and availability of resources Educational Requirements: High school diploma or equivalent (required); B.A. in Social Work or related field (preferred) Special Skills: Basic knowledge of substance abuse treatment; counseling experience; working knowledge of community resources; advocating skills; strong interpersonal communication skills and professional boundaries to provide excellent internal and external customer service. Position Duties: Coordinates treatment and social services available to client by interviewing client, exploring needs and goals of client, assisting client in completing applications and in the overall navigation of internal and external systems of care that meet the persons basic human needs. Assists clients in the development of an individualized care plan to determine sustainable SMART goals. Acts as a liaison between clients and providers through resource education, program overview, client rights, treatment interpretations, and determinations. Connects clients to community resources such as housing, medical, educational, and vocational services. Provides services that focus on improving social functioning through an integrated recovery approach that improves daily living skills and supports clients in meeting their goals. Provides emergency/crisis intervention services by referring client to other appropriate programs. Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions. Maintains customer confidence and protects operations by keeping client information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients. Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation. Displays a high level of professional ethics, boundaries, and clinical expertise with complex needs populations. Completes periodic outcome measures with clients. Other duties as assigned. BENEFITS: 21 days paid time off (PTO) per year* 3 mental health days per year 12 paid holidays per year* health, dental, vision, life insurance* 403(b) retirement plan* student loan forgiveness plan eligibility* growth opportunities CORE COMPETENCIES Demonstrates Dependability: Arrives to work on time according to Lightshare Behavioral Wellness & Recovery policies. Uses leave time according to Lightshare Behavioral Wellness & Recovery policies. Completes documentation/paperwork and projects within deadlines. Demonstrates Flexibility & Initiative: Assumes additional responsibilities and a willingness to assist colleagues. Works different shifts when necessary. Recommends program changes and improvements. Demonstrates Teamwork: Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. Attends and participates in required staff meetings and agency-wide committees. Receptive to direction and feedback from supervisor Demonstrates Professionalism: Conducts self in a professional manner with colleagues, peers, and persons served. Recognizes the rights of persons served; and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations. Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times. Complies with all agency policies and procedures, laws, and regulations under which Lightshare operates.