Senior Carrier Accounts Payable Representative

C.H. Robinson is hiring a Senior Carrier Accounts Payable Representative. In this role, you will work directly with our partners and take incoming calls from C.H. Robinson partners, as assigned. You will be responsible for providing exceptional customer service while leveraging strong communication and critical thinking skills to resolve open direct payables questions. You will use your systems knowledge to navigate C.H. Robinson's core systems with ease and educate partners and branch representatives on best practices to ensure timely payment releases.This position requires the ability to work well under pressure, manage deadlines within specific timeframes, and operate in a fast-paced, highly transactional environment while maintaining a high degree of accuracy and compliance.Work Model: Hybrid for candidates based in Eden Prairie, MN; fully remote for candidates located in IowaSchedule (Hybrid - MN only): 3 days working from home and 2 days in the office (Wednesdays and Thursdays)Hours: Monday through Friday, 9:30 a.m. to 6:00 p.m. (Central Time)DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Leverage system functionality and established processes to resolve daily issues while meeting defined quality and error rate guidelinesRelease direct payments to partners in accordance with required procedures and controlsAnalyze data and utilize critical thinking to resolve complex problems, paperwork issues, and open direct payables questionsExercise sound judgment when making decisions and escalate complex matters to senior team members or leadership as appropriateAdhere to established procedures, quality standards, and customer-provided standard operating proceduresIdentify trends and contribute ideas for process improvements with a broader understanding of business impactBuild and maintain professional relationships with internal and external partners through timely, clear, and professional communicationManage high-volume incoming calls, answer partner questions, and accurately log call details and dataCollaborate with team members by providing back-up support and coaching less experienced colleaguesContinue developing direct payables knowledge, systems expertise, and overall business acumen while performing additional assigned responsibilities?QUALIFICATIONSRequired:High school diploma or GED equivalentMinimum of 4 years of data entry or related experienceMinimum of 2 years of strong customer service experience leveraging written and verbal communication skillsPreferred:Proficiency in Microsoft Office SuiteAt least 1 year of experience using the Navisphere systemWell-developed written and verbal communication skillsPositive, professional attitude with the ability to handle conflict and sensitive topicsStrong interpersonal skillsCritical thinking skills with the ability to use sound judgment and make informed decisionsStrong organizational skills and attention to detailDemonstrated initiative and persistenceAbility to work in a fast-paced, professional, deadline-driven environmentEffective multitasking and prioritization skillsStrong strategic orientation, influence skills, and business acumenAbility to motivate and encourage change in a large, dispersed organizationCommitment to a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$17.96 - $37.83The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING () pageWhy Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. 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