Discovery Specialist

About TrialKitTrialKit is an AI-native legal technology platform transforming how attorneys handle digital discovery. Our platform ingests, organizes, and analyzes discovery materials - documents, images, audio, and video - and unlocks insights through natural language search, linked entities, and case-building tools.TrialKit was designed by defense attorneys and is already used by more than 100 law firms across the United States. We’re building the modern platform for litigation teams - and the Discovery Team that ensures legal teams get the most out of the system when they have complex cases.About the RoleThe Discovery Specialist role sits at the intersection of legal work, technology, and customer support. This role ensures that complex or non-standard data is handled with precision and care so attorneys can fully leverage the platform no matter how big their case is.This is a detail-intensive role ideal for someone with experience both preparing digital discovery (as paralegal or legal assistant) and handling customer support questions. You’re an  ideal candidate if you are  precise, efficient, resourceful, and an excellent communicator. As we continue growing the team, we are looking for Discovery Specialists both at standard hours, and to cover times when others are not available (early morning/ evenings / weekends), so the application includes a question about your preferred hours.What You'll DoDiscovery Preparation & Case SetupMonitor incoming discovery Review case files to assess required preparation and provide estimated timelines for uploadApply standardized workflows to maintain quality across all casesOpen, review, and convert a wide range of file types, including proprietary formatsTroubleshoot file issues to ensure compatibility with the platformWorkflow ManagementManage multiple cases simultaneously, prioritizing based on urgency, priority, and workloadMaintain accuracy and consistency while working at speedMaintain clean, organized digital file structures across local and cloud environmentsCollaboration & CommunicationCoordinate with internal teams about case preparation/upload timelines and blockers to ensure smooth case processingCommunicate with customers about estimated timelinesHelp customers resolve support issues, or escalate as neededShare customer trends to inform roadmap prioritiesPartner with Customer Success, Development, and Operations teams to deliver a cohesive customer experience.Support Broader Discovery Operations as NeededWhat We’re Looking For2+ years of experience as a paralegal or legal assistant, including reviewing and organizing large volumes of digital discoveryExperience troubleshooting and working with a wide range of file typesStrong communicator with both internal teams and customers; customer support experience preferredMaintains strict confidentiality and exercises sound judgment when handling sensitive and privileged legal materialsFamiliarity with legal workflows, terminology, and discovery processesProficient with technology, including Box, Dropbox, Google Workspace, and Office 365Able to follow structured processes while adapting to edge cases, problem-solving, and recognizing patternsHighly detail-oriented and organized, with strong time management skills and the ability to manage multiple deadlinesDependable, accountable self-starter with a collaborative, team-first mindset; able to work independently in a remote environment with a “no job too big or too small” attitudeFast and reliable internet connection requiredWhy Join TrialKitJoin a fast-growing legal tech AI startupHigh-impact role working across many firms, and shaping how lawyers are able to litigate their cases across the country