CSO PMO Program Manager

Job SummaryWe’re seeking an experienced Technical Project Manager to join our Customer Success Project Management Office (PMO). This role blends advanced project management expertise with deep technical acumen to drive complex customer implementations, integrations, and strategic success initiatives. Operating with a high degree of autonomy, you will apply wide‑ranging professional knowledge, sound judgment, and strong business acumen to resolve complex delivery challenges, define new approaches, and influence outcomes across the organization. You will serve as a trusted advisor to stakeholders, frequently guiding others on complex matters while ensuring alignment to broader company objectives.Location: Research Triangle Park (RTP), North Carolina area or surrounding region (Raleigh, Durham, Chapel Hill, Cary). This role offers flexibility with a hybrid work arrangement, but preference will be given to candidates who can work from or regularly collaborate at our RTP office location.Essential FunctionsProject Managers at this level are responsible for leading complex, often ambiguous customer success programs and internal operational initiatives. The role requires advanced analytical capability, independent decision‑making, and cross‑functional influence. Specific responsibilities include:Lead end-to-end delivery of complex, technical customer success projects, independently determining methods, procedures, and delivery approaches for new and evolving assignmentsApply in‑depth professional knowledge and business acumen to design, adapt, and improve project models, frameworks, and delivery procedures to meet tactical business objectivesProvide leadership for AI‑enabled and data‑driven initiatives, applying working knowledge of AI concepts, analytics, and automation to drive program delivery, improve customer outcomes, and inform decision‑making across complex customer success and internal initiativesPartner with technical, data, and business stakeholders to shape and lead AI‑related programs, including defining delivery approaches, managing risks and dependencies, and translating emerging AI capabilities into practical, scalable solutions aligned with company objectivesResolve most project blockers independently; proactively escalate major risks or systemic issues with clear options and recommendationsManage multiple concurrent projects with varying scopes, dependencies, and stakeholder complexity, exercising judgment in prioritization and trade‑off decisionsTranslate complex technical requirements into actionable delivery plans, accounting for interdependencies across engineering, architecture, operations, and customer teamsFacilitate and lead complex technical and business discussions, adapting communication style to influence diverse audiences and align outcomes to broader organizational goalsIdentify, evaluate, and mitigate risks using advanced analytical techniques where outcomes depend on multiple variable factorsEstablish and evolve project management standards, templates, and best practices; guide the development of new approaches where existing policies are insufficientProvide regular visibility into project health, outcomes, and value realization through executive‑ready reporting and data‑driven insightsMentor and advise other project managers on complex delivery challenges and best practices; coordinate work across teams without direct authorityNetwork with key contacts beyond immediate functional areas to drive alignment, accelerate delivery, and share best practicesContribute to PMO capability building and continuous improvement initiatives aligned with departmental and company objectivesJob RequirementsTechnical KnowledgeStrong understanding of software development lifecycles, APIs, and system integrationsFamiliarity with technical architectures, data flows, and integration patternsAbility to read and interpret technical documentation and engage meaningfully in technical discussionsProficiency with project management and collaboration tools (e.g., Jira, Asana, Smartsheet)Project Management SkillsExpertise in both Agile and Waterfall methodologiesStrong risk management, resource planning, and stakeholder management capabilitiesExcellent documentation and process management skillsPMP, PRINCE2, or equivalent certification preferredCore CompetenciesOutstanding written and verbal communication skills with ability to influence across all organizational levelsStrong problem-solving mindset with ability to navigate ambiguity and complexityCustomer-centric approach with empathy and relationship-building skillsCollaborative team player who thrives in cross-functional environmentsProven ability to manage competing priorities and meet deadlinesPreferred QualificationsExperience in Customer Success or Professional Services organizationsBackground in a technical role (e.g., developer, solutions engineer, technical consultant)Experience with change management and organizational transformation initiativesResponsibility And InteractionResponsibility: The tasks this individual is responsible for are non‑routine and complex, requiring in‑depth evaluation of variable factors and creative problem‑solving. The role exercises substantial judgment in selecting, adapting, and applying complex project management techniques and evaluation criteria. Work is reviewed primarily upon completion and is expected to be consistent with departmental and business objectives. The individual may be accountable through project teams for delivery of tactical business targets.Interaction: This individual operates as a subject matter expert and trusted advisor, working effectively with Staff through Vice President–level stakeholders across technical, business, and customer‑facing functions. The role requires strong influencing skills, the ability to adapt communication style to varied audiences, and frequent advising others on complex matters. Limited direction is provided on new or ambiguous assignments.EducationBachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field (or equivalent work experience)8+ years of project management experience, preferably in SaaS, technology, or customer-facing environments3+ years working in technical environments with demonstrated ability to understand and communicate technical conceptsPMP, PRINCE2, Agile/Scrum certification, or equivalent professional certification preferredCompensationThe target salary range for this position is 129,200 - 167,200 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity EmployerNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.Why You'll Thrive at NetAppAt NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.Our cultureWe celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.Submitting an applicationTo ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.Apply