Outer Bar and LiBAYtions General Manager

The General Manager of Outer Bar and LiBAYtions is responsible for the overall leadership, day-to-day operations, and financial performance of this outlet. This individual sets the standard for Forbes Five-Star service delivery, cultivates a high-performing team, and ensures an exceptional guest experience consistent with the Wequassett Resort brand. The General Manager serves as a key leader within the Food & Beverage division, collaborating cross-functionally to drive revenue, uphold service excellence, and bring the unique energy of Outer Bar and LiBAYtions to life each season. Outlet Operational Responsibilities Lead, recruit, hire, onboard, and train all food service and bar staff for Outer Bar and LiBAYtions Produce and manage weekly schedules for all outlet team members Oversee all daily service operations to ensure seamless, Forbes Five-Star guest experiences Maintain tight control of the dining reservations book via OpenTable, ensuring accuracy and proper staffing alignment Supervise any events held in connection with the outlet, coordinating with Banquets and Events as needed Coordinate outlet opening and closing with other Food & Beverage managers to ensure operational continuity Attend daily BEO meetings and participate in periodic departmental and all-staff meetings Develop and mentor the Outer Bar and LiBAYtions team to minimize turnover and foster a culture of excellence Implement systems and controls to ensure departmental profitability; manage glassware, flatware, linen, and other asset inventories Supervise bar operations and ensure adherence to beverage control standards and compliance requirements Serve as a coach and role model for all food service and bar team members, individually training each new hire — including servers, host/hostesses, and assistant servers Oversee administrative responsibilities including menu updates, POS system maintenance, and daily reporting Administer staff discipline in accordance with Wequassett Resort policies and guidelines Maximize revenues through staff incentive programs and consistent up-selling training Conduct pre-meal briefings: communicate operational updates to staff and provide an open forum for team feedback Conduct regular staff performance reviews and provide ongoing coaching and development Guest Relations Responsibilities Serve as the departmental leader for the Resort's Customer Intimacy Program Establish and maintain outlet procedures for all special occasions and milestone celebrations Partner closely with the Executive Office to ensure all VIP reservations are handled with the highest level of care and personalization Collaborate with outlet management to promote and celebrate heroic service acts, encouraging active team participation Develop new and innovative approaches to guest recognition within the department Champion a pre-arrival outreach program for guests celebrating special occasions at Outer Bar and LiBAYtions Qualifications Minimum 3–5 years of progressive Food & Beverage management experience, preferably in a luxury or Forbes-rated property Demonstrated ability to lead, develop, and motivate a diverse team in a high-volume, service-driven environment Strong working knowledge of OpenTable, POS systems, and standard F&B financial controls Experience with beverage programming and bar operations management Exceptional interpersonal, communication, and organizational skills Flexible availability including evenings, weekends, and holidays as required by business needs TIPS or equivalent responsible alcohol service certification Physical Requirements Ability to stand and walk for extended periods during service up to 10 hours per day Ability to lift up to 30 lbs as needed Ability to work in an outdoor or open-air environment Salary Range: $70,000 - $78,000 annually #J-18808-Ljbffr