General Manager

We value bright, adaptable, energetic team players with a strong desire to contribute and lead. If you possess an insatiable curiosity and an eagerness to learn, we want you on our team. We are an evolving company with a focus on four values: community, kindness, contribution, and growth.Our mission is simple: At Sweet Cow, we are committed to making the best-tasting ice cream, served by the friendliest scoopers, in the cleanest shop on the planet.Let's scoop smiles together!Your role:The General Manager provides strategic direction, maintains operations, and drives results through people development, sales, and growth. General Managers hire, train, and coach through company values to uphold standards and achieve the company mission. If you thrive on challenges and are eager to explore opportunities for personal and professional growth, this role is designed for someone like you. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community. Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team, and we look forward to welcoming you on board!Your Contribution and Responsibilities:Focus on Customers and CommunityProvide consistent, positive, and engaging customer experiences rooted in company valuesCreate and foster a customer-centric shop cultureAddress customer needs and concerns through genuine care and authentic human connectionEmbrace, share, and coach customer feedbackCultivate and nurture a lively and spirited shop vibe for the team and customersCreate and foster community connections outside the shopBuild Effective TeamsDesign and execute strategic staffing plans that meet the needs of the businessIdentify and hire the right talentEnsure effective onboarding and training to ensure retention and minimize employee turnoverFoster a growth-oriented environment through continuous team development, coaching, and feedbackPlan and execute company training programsContribute to and conduct sessions for the company manager-in-training programSupervise and address team performanceExecutionEnsure the overall health of the business by achieving the company's mission in the most efficient and financially responsible wayEnsure effective execution of daily operationsNavigate ambiguity, embrace and lead change, and make intentional and strategic decisionsClearly detail and communicate shop performance to the leadership teamUtilize and oversee established systems, tools, and proceduresUphold company standards and normsCoach and uphold Sweet Cow's standard of cleanlinessEnsure optimal product and supply levels through accurate inventory taking and orderingDelegate tasks based on customer flow and necessary action itemsThrive in a fast-paced environment with a positive attitudeCommunicate with ImpactUtilize open and direct communicationEngage, connect, coach, and lead teams with clarity, positivity, and kindnessTrain, coach, and provide feedback, creating an understanding of our company, shop priorities, and menuDevelop teams through sharing the company's mission, values, history, and purposeClearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things 'Sweet Cow'Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivityEmbrace feedback and communicate in a timely, considerate, and detailed mannerCreate and foster a challenging and rewarding culture through meaningful contribution and a sense of team prideCreate, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectationsRequirementsHigh school diploma or GED requiredMinimum of three years of service industry experience and two years of management/leadership experienceMust be a minimum of 21 years of ageAble to lift up to 50 lbsAbility to stand for the entirety of a shiftWillingness and ability to work some nights, weekends, and holidaysMaintain consistent attendance and punctualityAdhere to the written scheduleMaintain a weekly schedule of 42-44 in-shop hoursCompensation$66,500 / yearRewards & BonusesBonus Program based on shop performanceBenefitsHealth insurance benefits (50% employer paid)Company Wellness Contribution of $1,200 annually401(K) Plan with a 4% employer matchDental Plan (employee paid)Vision Plan (employee paid)Paid Time OffThree Weeks Paid Vacation (with tenure-based increases)Additional Paid Sick LeavePaid Holidays (Thanksgiving and Christmas)PerksOpportunities for career growth and developmentDiscounted employee storeFriends & family ice cream discountFree ice cream dailyJOINING THE HERD: OUR HIRING PROCESSWe're excited you're interested in being part of Sweet Cow! Our hiring process is designed to be smooth, transparent, and efficient-so you know what to expect every step of the way. The following steps are tentative and subject to change.Application Submission WindowOpen until we find the right person for the role.Resume ReviewWe check out resumes and applications as they come in.Google Meet ScreeningIf your resume looks like a great fit, we will schedule a quick virtual chat within a week of your submission.Performance TasksYou will receive two task prompts within one day of our Google Meet discussion.Responses are due within 48 hours of receiving the tasks.In-person Interview, Performance Task Review & StageWithin five days of your Google Meet screening, we'll invite you in for an interview, review your performance tasks, and give you a chance to experience Sweet Cow in action via a stage.Reference Checks & OfferIf everything went great in our interview, we will reach out to your references and follow up with an offer letter within 48 hours of the in-person interview.Start DateWe will work with you to determine the best start date. Welcome aboard!