ServiceNow Administrator II

ServiceNow Systems Administrator IIMorristown, NJ, United States / Can be remote in the USJob DescriptionThe ServiceNow Systems Administrator is responsible for the configuration, maintenance, and day‑to‑day support of the organization’s ServiceNow platform. This role ensures the platform operates efficiently, aligns with business processes, and supports ongoing enhancements. The ideal candidate combines technical expertise with strong problem‑solving skills and a commitment to delivering a high‑quality user experience. Key Responsibilities:Platform Administration• Manage, configure, and maintain ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.• Perform routine platform maintenance such as updates, patches, and performance monitoring.• Create and maintain ServiceNow users, groups, roles, and access controls (ACLs).Configuration & Development• Build and modify forms, fields, workflows, business rules, UI policies, client scripts, and notifications.• Develop and maintain Service Catalog items and associated workflows.• Support integrations with external systems using REST/SOAP APIs, MID Servers, and other integration tools.Operational Support• Troubleshoot platform issues and provide timely resolution for incidents and service requests.• Monitor system performance and proactively identify optimization opportunities.• Maintain platform documentation, configuration records, and standard operating procedures.Governance & Best Practices• Ensure compliance with ServiceNow best practices, security standards, and organizational policies.• Collaborate with process owners to improve ITSM/ITOM processes and enhance platform usability.• Participate in planning and execution of platform upgrades and new module implementations.Qualifications • Experience administering and configuring the ServiceNow platform (typically 2–5 years).Strong understanding of ITSM processes (Incident, Problem, Change, Request). • ITIL foundations or other IT best practices or framework certification.• Hands‑on experience with ServiceNow configuration: workflows, business rules, UI policies, client/server scripts, and catalog items.• Familiarity with JavaScript, HTML, CSS, and ServiceNow’s scripting environment.• Experience with integrations (REST/SOAP APIs, MID Server).• Understanding of CMDB structure, discovery, and asset management concepts.• Ability to analyze requirements and translate them into technical solutions.• Strong troubleshooting skills and attention to detail.• Experience with Agile methodologies and ITIL frameworks.• Background in enterprise IT operations or systems administration.• Knowledge of ServiceNow Flow Designer, IntegrationHub, or Performance Analytics. Education/Certifications:Bachelors degree in computer science, business, or mathematics or an equivalent of work history and educationServiceNow System Administrator (CSA) certification higly preferred.Additional ServiceNow certifications (ITSM, ITOM, HRSD, Discovery, etc.). Other:• Excellent communication and documentation abilities.• Strong customer service mindset.• Ability to work independently and collaboratively across teams.• Organized, proactive, and comfortable managing multiple priorities.About UsAt Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:Morristown Medical Center, Morristown, NJOverlook Medical Center, Summit, NJNewton Medical Center, Newton, NJChilton Medical Center, Pompton Plains, NJHackettstown Medical Center, Hackettstown, NJGoryeb Children's Hospital, Morristown, NJCentraState Healthcare System, Freehold, NJAtlantic Home Care and HospiceAtlantic Mobile HealthAtlantic RehabilitationWe also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:100 Best Companies to Work For ® and FORTUNE® magazine for 15 years Best Places to Work in Healthcare - Modern Healthcare150 Top Places to work in Healthcare - Becker's Healthcare100 Accountable Care Organizations to Know - Becker's Hospital ReviewBest Employers for Workers over 50 - AARPGold-Level \"Well Workplace\": Wellness Council of America (WELCOA)One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazineOne of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazineOfficial Health Care Partner of the New York JetsNJ Sustainable Business Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:Team Member BenefitsMedical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)Life & AD&D Insurance.Short-Term and Long-Term Disability (with options to supplement)403(b) Retirement Plan: Employer match, additional non-elective contributionPTO & Paid Sick LeaveTuition Assistance, Advancement & Academic AdvisingParental, Adoption, Surrogacy LeaveBackup and On-Site ChildcareWell-Being RewardsEmployee Assistance Program (EAP)Fertility Benefits, Healthy Pregnancy ProgramFlexible Spending & Commuter AccountsPet, Home & Auto, Identity Theft and Legal Insurance____________________________________________Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.EEO STATEMENTAtlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.About the TeamAtlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission. Apply NowJob InfoJob Identification26392Job Category Information Technology (IT)Posting Date02/19/2026, 12:39 PMJob Schedule Full-TimeLocations 100 Madison Ave, Morristown, NJ, 07960, USMinimum Salary (Hourly Rate)40.000000Maximum Salary (Hourly Rate)70.400000Assignment CategoryFull-timeHours per Week37.5Primary Shift DayWork Schedule 8 am - 4 pmDays and Shifts M-F 8AM-4PMDepartment101000084009 - ISS - Customer Svc SupportDivision CorporateSpecialty OtherService Line OtherRegion CorporateSalary Admin Plan PROOvertime Status Exempt