Concierge Representative (Spanish) - Contractor

Department: MarketingLocation: US-North Carolina-RaleighDescriptionThis position is ideal for experienced customer service professionals to join the Concierge team as a Spanish Customer Service Representative, providing high-quality support to Spanish-speaking consumers across multiple channels (phone, SMS). You will provide support to potential patients and the orthodontists, dentists, and office staff that service them, address inquiries, schedule appointments, and ensure a positive customer experience while collaborating with internal business partners such as the Marketing and Sales teams. This role plays a key part in supporting business growth and enhancing consumer satisfactionRole expectationsAssist in outbound and inbound call campaigns to connect doctors and patients.Convert prospects into valid consumers through effective communication.Capture and respond to consumer inquiries regarding products and services.Collaborate with internal and external teams to support consumers, dentists, and orthodontists.Identify and suggest improvements to enhance customer support processes.Work with team members to develop and implement initiatives that drive success.Consistently meet or exceed set quality and productivity metrics.Observe trends and share insights with relevant teams, such as Consumer and Product Marketing.Adapt to evolving departmental processes and responsibilities.Comply with all safety policies, practices, and procedures.Perform other duties as assigned.What We're Looking ForEducation: Bachelor’s degree or equivalent experience preferred.Minimum 5 years of call center customer service experience required.Minimum 2 years of experience in the healthcare industry required.Minimum 2 years of telesales/telemarketing experience preferred.SkillsExcellent telephone manner with clear, concise, and professional communication.Languages: Highly proficient in spoken and written English and Spanish, with the ability to adjust tone and language as needed.Strong judgment skills and creative problem-solving abilities.High efficiency and accuracy in data entry.Proficiency in MS Office (Outlook, Word, Excel).Experience with Salesforce Service Cloud preferred.Communication: Ability to effectively interact with internal and external stakeholders.Teamwork: Ability to work independently and collaboratively in a fast-paced environmentComplementary SkillsStrong organizational and time-management skills.Adaptability to a rapidly changing work environment.Proactive approach in seeking information and applying learned processes.Applicant Privacy PolicyReview our Applicant Privacy Policyfor additional information.Equal Opportunity StatementAlign Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.