Automotive Customer Service Specialist

Customer Service SpecialistDuring the full service oil change, the customer service specialist is responsible for the tasks that the customer can most readily see, such as vacuuming, cleaning the windows, and setting the tire pressure. Performing these duties with care and professionalism will create a positive impression with the customer.Essential duties and responsibilities include:Work safely, wear safety gearUse Echo SystemPrepare vehicle for service; place seat cover and floor mat in vehicleDrive vehicle into bay, perform light checkRelease the hood, unlock doors, roll up windows, remove and secure keys, notify manager if valuables are foundAssist in documenting service information - vehicle damage, unusual conditionsVacuum entire interior, check and set tire pressure, clean exterior windows, including mirrors and headlights in bad weather, visually inspect wiper bladesPrepare/affix static stickerStart vehicle and check oil pressure, reset oil indicator light, if applicableDrive vehicle out of the bay to customer pickup area, present vehicle to customerThank customers for their business and invite them to returnOther duties and responsibilities include general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor.Job qualifications include:Basic literacy (reading, writing, math skills); verbal communication skillsAbility and license to operate motor vehicles; ability to properly use mechanical hand toolsAttention to detailNo previous experience or training requiredWorking conditions include:Materials and Equipment Used: Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.Benefits/perks include:Free services for employeesFlexible hoursOpportunities for advancementCompensation: $19.29 - $25.00 per hour