Teammate Success Coach - Dual Sites

Be a part of a nationally recognized, frontline worker support program that is redefining how employers support, retain and invest in their teammates.Minimum Education Requirement:Bachelor's Degree in Human Resources or related fieldIdeal Candidate:Strong background in workforce development, employee coaching or advising; or social services/community-based work experience; or education/student support/student services experience.Job Summary:This role provides direct, one-on-one wraparound support to newly hired and existing frontline teammates, helping them address barriers that impact employment stability, job success, and long-term retention. The Teammate Success Coach connects individuals to internal and external resources, essential skill development, and support services that promote overall well-being. In addition, this role assists teammates in exploring career development opportunities and setting employment or career goals as appropriate.Location:We are hiring a Teammate Success Coach to support two locations:Aurora Medical Center Sheboygan County and Aurora Medical Center Manitowoc County. ( Dual Site Coverage means one Success Coach supports both locations.)Work Experience:Typically requires 2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches.Knowledge / Skills / Abilities needed for Success:Demonstrated knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills developmentStrong interpersonal and communication skills with the ability to build trust with teammates from diverse backgroundsAbility to assess needs, identify barriers, and connect teammates to appropriate internal and external supportsFamiliarity with crisis response or high-barrier situations and the ability to provide timely resource navigationStrong organizational and time management skills with the ability to manage an active caseloadAbility to work independently and collaboratively in a supportive, team-focused environmentHigh proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platformsAbility to guide teammates in exploring career development options and setting career or employment goals when appropriateMajor ResponsibilitiesProvides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retentionMaintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtuallyAssesses needs and develops individualized support plans focused on stability, essential skills, and wraparound servicesResponds to emergent or crisis situations and connects teammates to internal or external resources for timely resolutionAllocates available wraparound and financial support services to help teammates overcome immediate barriersMaintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progressPartners with site leaders to identify teammate needs, coordinate support, and remove barriers impacting job stabilitySupports onboarding and orientation for teammates entering workforce development programs or upskilling initiativesProvides teammates with information about internal development opportunities, educational assistance, and work-based learning programs. Supports teammates in exploring career pathways and setting longer-term career or employment goals as appropriateAssists with workforce development programs, events, and initiatives in collaboration with the Workforce Development teamPromotes a culture of inclusion, respect, and opportunity for teammates from diverse backgroundsDISCLAIMERAll responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.