MGR-REGIONAL REFERRAL CENTER

Position: Nurse Manager - Regional Referral Center Department: Regional Referral - Logistics Facility: System Support Shift: Full-time days 9a-5p/ 80 Hours Per Pay The manager of the Regional Referral Center has 24-hour responsibility for development, operations and oversight of the Premier Health Regional Referral Center. The Manager functions as the subject matter expert for the system and manages a seamless referral and transfer process for both Internal and External providers to provide a high level of customer service and ensure Premier Health is competitive in the marketplace. Maintains appropriate staffing levels to manage growth/volume of the referrals received by the organization; to ensure all workflows are in place & seamless. The Manager is responsible to achieve service standards and turnaround times for referring physicians/facilities to maintain/develop metrics and dashboards to monitor and report out on performance of the Referral Center. Develops and manages the departmental budget, ensures financial performance including volume goals. This is a system level position, with significant strategic relevance, requiring constant interface across referring facilities and providers within a 150-mile radius including those within the Premier Health system. This position partners with the Medical Director to work with all physicians across the system was well as referring physicians and referring hospitals to ensure appropriate transfers are managed. This position is responsible for managing the paging process and certain medical alerts the across the system. Education Minimum Level of Education Required: Bachelor's degree Additional requirements: Type of degree: Nursing Licensure/Certification/Registration Valid Nursing license in the State of Ohio Experience Minimum Level of Experience Required: 3 - 5 years of job related experience Prior job title or occupational experience: N/A Prior specific functional responsibilities: A minimum of three years’ healthcare leadership experience. Preferred experience: N/A Other experience requirements: N/A Knowledge/Skills Can negotiate skillfully in tough situations with both internal and external customers/stakeholders. Dedicated in meeting the expectations and requirements of internal and external customers, acts with the customer in mind. Must be effective in a variety of informal and formal presentation settings both inside and outside of the system. Managing conflict and physician relationships with composure. Demonstrated written and oral communication, change management, interpersonal, and problem-solving skills are essential to this role. Excellent customer relations is mandatory. Additionally, managing group dynamics and the performance improvement process are vital.