Operations Coordinator | Full-Time | Chaifetz Arena

Oak View GroupOak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.Position SummaryThe Operations Coordinator supports the day-to-day operational functions of Chaifetz Arena, which hosts concerts, NCAA Division 1 basketball, and special events. Under the direction of the Senior Operations Manager, this role provides hands-on support in building conversions, housekeeping, and facility upkeep while ensuring a safe and efficient operation. This position plays a critical support role in our conversion and event setup, supporting overnight transitions between basketball games, concerts, and other arena events. This role helps ensure our facility is properly converted and ready for each event. In addition, daily focus will be on the arenas housekeeping operations. This position is ideal for individuals with a strong work ethic, flexibility for overnight hours, and an interest in behind-the-scenes event operations.This role pays an hourly rate of $23.08-$25.48Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until May 22, 2026.About the VenueThis position is based at Chaifetz Arena in St. Louis, MO. Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Men's and Women's Basketball teams. The arena has a capacity of 10,500 for basketball and includes 16 suites, Lorenzini's and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts, family shows, and community events.ResponsibilitiesEvent Operations & Building ConversionsExecute building conversions and overnight event changeovers.Guide staff and assist with setting up and tearing down basketball flooring, portable chairs, barricades, staging, tables, other furnishings and equipmentEnsure facility readiness, cleanliness, and safety for all events and daily operationsCoordinate with internal departments and external partners to support seamless event executionPerforms operation of machinery, including forklifts, scissor lifts, scrubbing machines, pallet jacks and other light power-driven equipment.Housekeeping & Facility CleanlinessSupport the execution of the arena's housekeeping program to maintain high standards of cleanliness and presentation.Assist in coordinating housekeeping staffing levels for events and non-event days.Guide staff and assist, when necessary, with pre/post event cleaning including, but not limited to, sweeping, mopping, trash removal, vacuuming, spot cleaning, washing, and carpet cleaning.Conduct routine facility inspections before, during, and after events to identify cleanliness, safety, or maintenance issues.Assist with tracking housekeeping supplies and equipment and reporting inventory needs.Administrative & Department SupportAssist Operations leadership with event preparation, checklists, and post-event follow-up.Liaison with contracted post-clean company to ensure fluid cleaning operations overnight.Communicate effectively with internal departments, event staff, and external partners.Perform other duties as assigned to support overall facility operations.Physical Demands & Work EnvironmentWork is performed in a fast-paced, event-driven environment.Requires frequent standing, walking, bending, and lifting.Irregular hours for extended periods of timeExposure to large crowds and loud noiseSafety & Compliance* Ensure compliance with all safety regulations, building codes, and industry standardsContinuous Improvement* Identify opportunities to improve operational efficiency, service levels, and facility presentation* Support long-term facility planning and capital improvement initiativesQualificationsBachelor's degree in Sports Management, Facility Management, or related field preferred. Associate's degree, High School Diploma, and or G.E.D. will also be considered.Minimum 1-2 years of experience in arena, stadium, or large-venue operationsProven experience working with staff in a fast-paced, event-driven environmentStrong knowledge of event operationsExcellent communication, and organizational skillsAbility to communicate clearly and concisely in the English language, both orally and in writingStrong problem-solving skillsGeneral familiarity with tools (screwdrivers, wrenches, drills)Must be organized with a strong attention to detailWork effectively under pressure and/or stringent schedule with producing accurate resultsPossess valid forklift certification or have the willingness to acquireAbility to work independently.Ability to maintain an effective working relationship with clients, employees, patrons and othersStrengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.