Code Coordinator/Code Coach

theCoderSchool Montclair: Coding Coordinator / Code Coach Who We Are theCoderSchool is an after-school drop-off program for kids learning to code located in Montclair, NJ. The future will be ever more dependent on technology so let's get our young generation ready. Learn to Code, Change the World. https://montclair.thecoderschool.com Job Description theCoderSchool is looking for a Coding Coordinator/Code Coach to help us greet parents and kids and represent the awesomeness that is our school! This is a part-time position, Monday through Friday from 2:15 to 6:15 PM, with occasional Saturday shifts. This position guarantees a minimum of 20 hours per week, but you are expected to be available during the hours listed above. This role assists the owner in running day to day operations, and steps in as a Code Coach when session coverage is needed. Computer Science or IT majors preferred. You will be trained directly by the owner on our scheduling, billing, and customer management systems, and on how we work with parents and keep students progressing. For a CS or IT student, this is the half of the industry a CS program does not teach: explaining technical ideas to non-technical people, running the systems a real business depends on, and making the call when the schedule, the staff, and the customer all want something different. That is the everyday work of a product manager or an engineering lead. Responsibilities Greet students by name, chat with them, and generally make them feel inspired Greet prospective students and parents, explain our programs, show them the facility School Vibe: Our schools are fun and energizing. Whether moving furniture around or holding ping-pong tournaments or decorating for Christmas, we look to the Coding Coordinator to help make sure the school is cool as can be. Open and close the location, and keep the space ready for sessions Step in as a Code Coach when a coach is out, across our age range and core languages Enter customer data and perform various administrative tasks as trained by the owner, including keeping student records current Learn and understand theCoderSchool's backend software, including billing and customer management systems Manage the school's calendar, contact parents over phone for missed lessons, rescheduling, and other operational tasks. Catch double-bookings, coverage gaps, and unstaffed sessions before they happen Handle routine parent questions by phone and email, and pass anything sensitive (billing, refunds, complaints, pricing) to the owner Track which student is working on which project, and follow up with Code Coaches on outstanding session notes so families stay informed Be open and willing to learn about the wide world of technology, and gain a basic understanding to have educated conversations (with the kids!) Help come up with ideas for and script our monthly news alert Special Events: Help coordinate special events such as periodic Coder Fairs, or other events, which may be held at various times Job Requirements Coding Ability. Computer Science or IT major preferred, or equivalent hands-on experience. You should be comfortable with Scratch and Python Good Communicator. There will be plenty of chatting with parents, and of course patience is a virtue when it comes to kids! Great Attitude. Somewhat related to being a good communicator. In customer service, a great attitude and communication style goes a long way. Showing genuine interest in students and their growth means a lot. Organized and Reliable. You keep a schedule in your head and a system on paper, you notice the conflict before anyone else does, and families and coaches can count on you being there Desire and Ability to Learn Quickly. We want you to learn high level technical concepts so you can speak intelligently to parents (and students!), and perhaps be inspired to code yourself! Interested? Send us an email with your resume and let's do it! Job Type: Part-time Pay: $18.00 - $20.00 per hour Experience: Customer service: 1 year (Preferred) Work Location: In person