UiPath L3 Support Expert

Dice is the leading career destination for tech experts at every stage of their careers. Our client, AIT Global, Inc., is seeking the following. Apply via Dice today!Job Title: UiPath L3 Support ExpertLocation: Dallas, TX Fort Worth, TXSeeking an experienced UiPath L3 Support Expert to provide advanced production support and hands-on development for enterprise UiPath automations. The role serves as the final escalation point for complex production issues and supports continuous improvement of automation stability, performance, and reliability.Key Responsibilities:Provide Level 3 production support for UiPath automations, handling complex and recurring issues escalated from L1/L2.Proactively monitor bot execution and health using UiPath Orchestrator (Jobs, Queues, Triggers, Assets, Logs).Troubleshoot and resolve bot failures, queue issues, job timeouts, and environment or credential-related problems.Perform root cause analysis (RCA) and implement permanent corrective actions.Enhance existing UiPath workflows by improving selectors, exception handling, and retry mechanisms.Refactor and optimize automations for stability, performance, and maintainability.Administer and support UiPath Orchestrator components including robots, folders, assets, queues, and schedules.Support production releases, hotfixes, and post-deployment validation.Collaborate with support, development, infrastructure, and business teams to resolve incidents within SLA.Maintain runbooks, SOPs, and operational documentation.Required Skills & Experience:5+ years of hands-on UiPath experience with strong production support exposure.Expertise in UiPath Orchestrator (Jobs, Queues, Assets, Triggers, Logs).Strong UiPath Studio workflow debugging and enhancement skills.Advanced experience with selector design, stabilization, and dynamic UI handling.Experience supporting unattended bots in production environments.Strong understanding of exception handling frameworks (e.g., REFramework).Ability to independently troubleshoot complex automation failures.Experience with ITSM / ticketing tools such as ServiceNow or Jira.Preferred:Experience with enterprise applications (web, Citrix, SAP, mainframe, APIs).Exposure to UiPath advanced components such as Document Understanding, Insights, or AI Center.Prior onshore production support experience with direct stakeholder interaction.