Guest Service Manager-Doubletree Raleigh Midtown

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest’s expectation of hospitality.We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.We are looking for an engaging and motivating leader to join our CMC Sr. Management Team as the Guest Service Manager of our Holiday Inn Raleigh.We offer a competitive salary to commensurate with experience, paid vacation, paid sick leave, paid holidays, BCBS health, vision, and dental insurance, life insurance and short term disability, and 401K, along with offering an aggressive quarterly bonus package.Job Description:Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.Job ResponsibilitiesResponsible for all operations of the front desk & guest services, including staff training, meetings & shift schedulingRequired to tend to customer complaints and queries in a pleasant and level headed mannerMaintain working relationships and communicates with all departmentsVerifies that accurate room status information is maintained and properly communicatedUpdates group information, maintain, monitor & prepares group requirementsWorks within the allocated budget for the front officeEnforces all cash-handling and credit policiesUpholds the hotel’s commitment to hospitalityMaximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house dailyEnsure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employeesMaintain required pars for all front office & stationary suppliesMonitor guest service scores, dailyBe knowledgeable of hotel property and in-house eventsBe cognizant of area events and businesses. Develop the ability to provide the information and directions to suchMust be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.Provide guests with information concerning hotel policies and amenities/servicesResponsible for FD schedule, covering all call offs for AM, PM and overnight shift and work on weekends. Expectation is to be Manager on Duty for mid (12-8pm) or evening shifts (3-9 pm). Responsible for Hilton Honors’ enrolment. Job RequirementsBe self motivated and able to work independentlyStrong work ethic and a desire to succeedKnowledge of Opera operating system a plusMust be Flexible and able to work split shifts or fill-in shifts when associates call outClean background check, and reliable transportation a mustMinimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operationsMust possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.Minimum Associates degree