No Show Clerk

No-Show ClerkTransdev in Oakland, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: Competitive compensation package of minimum $21.00/hour Maximum $24.24/hour Benefits include: Vacation: minimum of two (2) weeks Paid time off: maximum of 4 days Sick days: maximum 8 days Holidays: 11 holidays Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities: Review and validation of no-shows and late cancellations Prepare and send letters to riders that exceed no-show and late cancellation thresholds Maintain accurate records in preparation for quarterly audit Organize and facilitate no-show suspension appeals Assist callers with questions pertaining to no-shows and late cancellations Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor. Comprehensive understanding of policies and procedures Meet or exceed established performance requirements. Other duties as required. Qualifications: High School Diploma, GED or equivalent. Computer literate Excellent customer service skills. Ability to operate standard telephone system. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.