Bilingual Support Specialist

A company is looking for a Bilingual Support Specialist to manage first-level incoming requests from Merchants and Integrated Software Vendors. Key Responsibilities Handle complex inbound and outbound requests, providing solutions for technical support inquiries Document all client service inquiries and issues for tracking purposes Communicate operational concerns to clients and maintain in-depth knowledge of products and services Required Qualifications High School Diploma or equivalent College experience preferred 4+ years of customer service-related experience 2+ years of call center service-related experience Bilingual in English and Spanish is required